Business Manager
Vor 5 Tagen
CBHS Health Fund is a restricted access, not-for profit health fund run exclusively for current and former employees of the Commonwealth Bank Group, as well as their immediate families. We are a customer centric organisation, where our members are at the heart of everything we do, and we have been doing this for 70 years. About the role We are seeking a Business Manager – Operations to support the effective delivery and strategic alignment of operational priorities, including governance, prioritisation, and monitoring of project benefits across CBHS Operations. This role ensures sound business management, governance, risk and compliance oversight with cross function coordination to enable effective decision making and execution across Member Delivery. Responsibilities (but not limited to) Establish rhythms and cadence across the Member Delivery Leadership team and the broader operations team including Daily, Weekly, Monthly and Quarterly rhythms. Coordinate and drive operational forums to ensure timely preparation and quality reporting on performance and member experience. Lead and coordinate strategic delivery for CBHS Operational functions, ensuring timely delivery, governance alignment and stakeholder engagement. This will include supporting the reporting requirements for executive and board level and to external stakeholders and regulators as required. Support strategic initiative delivery through effective planning, prioritisation and performance tracking across key operational workstreams. Drive Business and commercial management activities, including budget tracking, vendor engagement and strategic planning in conjunction with the Member Delivery Leadership team. Identify, review, resolve & report incidents within CBHS Risk Management Policy Guidelines. Manage overall audit and incident items and ensure compliance with the overarching risk and governance framework. Ensuring compliance with relevant legislation applicable industry codes including the Competition and Consumer Act 2010, the Privacy Act 1988, the Private Health Insurance Act 2007 and the Private Health Insurance Code of Conduct. About you People Leadership experience Well developed communication skills, both oral and written Strong customer service experience including complaints handling and dispute resolution Deep understanding of business processes and systems underpinning best practice contact centre operations. Strong interpersonal and relationship building skills, ability to work in partnership with other areas of the business at all levels. Report writing ability, analytical skills and project management experience Relevant tertiary qualifications (eg: Business, Marketing) Experience in Private Health Insurance industry (desirable) In return you’ll get Competitive salary and performance-based bonuses 5 weeks Annual Leave Comprehensive health and wellbeing benefits, including private health insurance subsidy, and access to our EAP and Active Living programs A collaborative and inclusive team culture that values work-life balance If this sounds like you, please apply now Unlock job insights Your application will include the following questions: What's your expected annual base salary? Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? #J-18808-Ljbffr
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