Home Claims Consultant
Vor 7 Tagen
Home Claims Consultant Auto & General Australia Location: North Lakes, Queensland, Australia Brief Description We’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. You will be a vital part of our customer support team, providing exceptional guidance and support to individuals navigating the home insurance claims process. We strive to make this experience as positive and efficient as possible for our customers. What You’ll Do Be a customer advocate: As a frontline employee, you’ll be our customers’ primary point of contact, providing support and regular updates through the claims journey, building trust and rapport. Be a problem solver: Manage claims by reviewing reports from builders, engineers and suppliers, making decisions based on findings and the customer’s Product Disclosure Statement guidelines. Build relationships: Proactively resolve issues, handle conflicts with understanding and empathy, and consistently act within customers’ best interest. Be a team player: Collaborate effectively with colleagues, builders and suppliers to streamline the claims process and achieve optimal outcomes. Why choose us? Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes and restaurants – all within easy walking distance Generous leave: Enjoy extra time off with a paid “ME” day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year. We also offer comprehensive paid parental leave. Giving back: Support your favourite registered charities through our workplace giving programme, with our donation match. Growth and development: Invest in your future with our internal development programmes and access to a wide range of online courses. Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our “Perks” app, offering fantastic discounts and offers across various areas. Onsite amenities: Take advantage of our excellent end‑of‑trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical and mental health support service at no cost. Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days and more Qualifications Exceptional customer service skills and a genuine passion for helping people. Strong written and verbal communication skills. Proven ability to manage time effectively, prioritise tasks and multitask in a fast‑paced environment. Strong accountability and integrity – handle sensitive information with discretion and professionalism. Prior experience in a similar role is a plus, but not required. We are committed to investing in your development and providing full training. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industry Insurance Requirements and next steps If you’re a dedicated and empathetic individual with a passion for helping others, we encourage you to apply now. Click “Apply Now” to submit your application and take the next step in your career journey. We look forward to hearing from you. #J-18808-Ljbffr
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