Senior Specialist Solutions Architect

Senior Specialist Solutions Architect - Amazon Connect, AWS Amazon Web Services (AWS) is a pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in the cloud that is used by hundreds of thousands of developers and businesses worldwide, ranging from start‑ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and manufacturing. Amazon Web Services (AWS) Specialist Solutions Architects (SSAs) are technologists with deep domain‑specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems. The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go‑to‑market plans that turn AWS ideas into multi‑billion‑dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. Key job responsibilities Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap. Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges. Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives. Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures. A typical day might include meeting with technical product managers at AWS or with partners, collaborating with others to build and test demonstrations and proofs of concept, and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands‑on with AWS every day. About The Team This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. The WWSO APJ CXE Specialist Solution Architecture team is a diverse group of architects located throughout Asia, Pacific and Japan. The team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SSAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. Basic Qualifications 7+ years design/implementation/consulting experience of distributed applications 5+ years management of technical, customer‑facing resources 5+ years of experience building integrations across WFM, CRM, and contact centre solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology Preferred Qualifications Experience developing solutions and passion for hands‑on experience with scripting/coding (e.g. Python, Java, C#, .NET, or Node.js) History of successful technical consulting and/or architecture engagements with large‑scale customers or enterprises Experience migrating or transforming legacy customer solutions to the cloud Familiarity with common enterprise services Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers. Strong written communication skills Working knowledge of software development tools and methodologies Experience working within software development or Internet‑related industries AWS Solution Architecture certification or relevant cloud expertise Computer Science / relevant degree and/or experience highly desired In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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