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Head of Operations
vor 1 Woche
Head of Operations
or a similar leadership role.Experience in one or more of the specialised verticals of Telecommunications, Banking & Finance, Health insurance plus working with or for a BPOFamiliarity with all business functions, including HR, finance, supply chain, and IT.Experience in implementing IT systems.Knowledge of data analytics and reporting.Strong numerical and financial planning skills.Excellent communication, negotiation, and organisational abilities.Analytical mindset and problem-solving aptitude.Key ResponsibilitiesHandling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder ManagementHeading the onshore delivery of company services within AustraliaImplement programs to ensure attainment of business plan for growth and profit.Provide directions and structure for operating unitsImplement improved processes and management methods to generate higher ROI and workflow optimizationProvide mentoring and guidance to direct reports and other employeesResponsible for managing multiple accounts with a strength of 500+ employeesLooking after end to end management of program covering multiple work streams with a total spanFacilitating process re-engineering and improvements to enhance customer engagementGenerating new prospects for the organization to showcase capabilitiesEnsuring attrition control & job enrichment at process levelsExperience & QualificationsGraduate / Post Graduate / Masters in Operations or relevant tertiary qualification10+ years' experience in various industries including Banking & Finance, Healthcare, Telecommunications or other relevant industriesHave experience of managing business’ of at least 500+ FTEs.Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Head of Operations?What's your expected annual base salary?How much notice are you required to give your current employer?How many years' experience do you have as a BPO Operations Manager?What's your highest level of education?Report this job advert
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