Area Manager

Join Cootharinga - Our purpose is assisting people to live the life they want. For the past 70 years Cootharinga North Queensland has been part of the community, working alongside people with disabilities and their families. We are committed to providing a range of tailored services that are relevant to our customers' choice and needs. In recent years, Cootharinga has merged with CPL and so you will work across teams representing Cootharinga and CPL. Within the role of Area Manager, you will manage quality service delivery across multiple service areas, support and grow our business and implement NDIA operational requirements. Responsibilities Lead operations and ensure quality service delivery across a range of services and customer segments within Townsville. Contribute leadership to local staff and delivery of services with a customer focus; and effectively manage resources, including human, financial, assets and capital costs efficiently. Provide leadership to local staff and delivery of services with a customer focus; and effectively manage resources, including human, financial, assets and capital costs efficiently. Maintain positive staff engagement across the region facilitating learning and development opportunities, staff check-in opportunities and succession planning efforts. Manage the wellbeing of staff across your area ensuring proactive support to injured workers in liaison with the Wellbeing team. Ensure the provision and implementation of systems, software and training required to administer services in NDIS. Strengthen brand awareness in area through local activity and a range of marketing and communication techniques that provide maximum growth opportunities and increase customer base. Selection Criteria Demonstrated experience managing a range of service types for people with a disability. An entrepreneurial spirit with a proven track record in driving sustainable business, and in creating growth and profits, ideally in the human services sector. Exceptional interpersonal and communication skills, especially the ability to effectively manage stakeholders, work with others within Cootharinga, represent the Cootharinga brand locally and grow external networks that deliver business growth and profits. Significant experience in leading others to work in changing environments and to deliver outstanding client service and achieve sustainable growth targets. Why would I choose Cootharinga? When you join our team, you can benefit from the following: Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free, including vehicle sacrifice options. Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation. Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued. Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community. Employee Assistance Program: Access to free and confidential counselling services for you and your family members. Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together. Cootharinga North Queensland is an Equal Employment Opportunity workplace and we encourage people of diverse backgrounds and people with disability to apply. Cootharinga North Queensland supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. Cootharinga North Queensland acknowledges the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present, and emerging. #J-18808-Ljbffr