Client support Team Leader
vor 1 Woche
About the role Due to internal promotion, we currently have an opportunity for a Client Support Team Leader to join our Client Support Team on a full-time, 12-month fixed term contract in our Melbourne CBD office. As a Team Leader, you will lead a team of passionate Client Support Coordinators who are the first point of contact for all new clients. Your team is the face of our business, creating positive client experiences by managing incoming calls and emails as well as outbound calling to clients after the initial client interview. Our Client Support Team operating hours are from 8 am‑7 pm, Monday‑Friday. The Team Leader position will work on a rotating roster, 7 hours per day from either 8 am‑4 pm, 9 am‑5 pm, 10 am‑6 pm, or 11 am‑7 pm. Key responsibilities Coaching and developing the team against established KPIs and identifying where further support is needed, listening to feedback, celebrating success, and resolving any issues/conflicts. Identify and recommend process improvements to the Client Support Manager and implement agreed process improvements. Build strong working relationships with key stakeholders, working collaboratively and supporting other business units and practice areas. Coordinate the rostering of Client Support Coordinators within the Client Support Team. Facilitate problem solving and collaboration. Generate statistical reporting, analyze data and call monitoring for quality assurance purposes. The experience we are looking for We are looking for a passionate and agile leader who is focused on providing support and development for their people. You will foster a team culture of openness, continuous improvement, creative thinking and deliver exceptional client experiences. In addition, you will have: Experience in coaching and developing others. Previous experience within a contact centre environment or in a people management role (legal background or professional services experience desirable). Mature, confident approach to working with others with experience managing complaints or escalations and excellent written and verbal communication. Critical thinking and problem‑solving skills. Here are our exceptional Team MB Benefits Ongoing coaching and career development opportunities. End of Year leave: 1 day first year, 4 days after 2 years. Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement. 22 Weeks Parental leave with your superannuation guaranteed and back‑to‑work transition policy. Rewards and recognition platform with fitness, retail, and entertainment discounts. A hybrid flex working model. Salary Continuance & Life Insurance. 17.5% Annual Leave Loading. … just to name a few. *T's & C's apply Additional Information Our Circle Back Initiative partnership means we’re committed to responding to every applicant. Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace. #J-18808-Ljbffr
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Arborist Team Leader – City of Melbourne Trees
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Heritage Arborist Team Leader – Melbourne
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Client Support Team Leader
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City of Melbourne, Österreich Maurice Blackburn Lawyers VollzeitA reputable law firm in Melbourne is seeking a Client Support Team Leader to oversee a team of Client Support Coordinators. The role involves coaching, supporting team members, and enhancing client experiences through effective management and process improvements. Previous experience in people management or a contact center is desired. The firm offers...
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Team Leader Occupational Therapist
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Client Support Team Lead: Coaching
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City of Melbourne, Österreich Maurice Blackburn Lawyers VollzeitA leading law firm in Melbourne is seeking a passionate Client Support Team Leader to manage a dedicated team of Client Support Coordinators. This full-time position offers extensive coaching and career development opportunities within an established team focused on enhancing client experiences. The role involves operational leadership, process improvement,...
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Client Services Team Leader
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Client Services Team Leader
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City of Melbourne, Österreich Dovida Australia VollzeitJoin to apply for the Client Services Team Leader role at Dovida Australia. About this opportunity We’re looking for a proactive Client Services Team Leader to guide our coordination team and ensure clients receive timely, high‑quality support. In this role, you’ll oversee scheduling, support and develop your team, maintain accurate client and...
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Client Services Team Leader
vor 1 Woche
City of Melbourne, Österreich Dovida VollzeitWe’re looking for a proactive Client Services Team Leader to guide our coordination team and ensure clients receive timely, high-quality support. In this role, you’ll oversee scheduling, support and develop your team, maintain accurate client and Caregiver records, and help manage after-hours rosters and day-to-day service delivery. This role suits...
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Team Leader OT — Hybrid Clinic/School
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City of Melbourne, Österreich Healthcarelink Support VollzeitA progressive allied health business seeks a Team Leader Occupational Therapist for their clinic and community services in Mornington, VIC. You will lead a multidisciplinary team, collaborating across disciplines to support clients of all ages. Candidates must have relevant qualifications, AHPRA registration, and current vaccinations. This is an opportunity...
