Senior Business Process Analyst

Senior Business Process Analyst – AMP Join to apply for the Senior Business Process Analyst role at AMP We are looking for a proactive, detail‑oriented analyst to bridge the gap between business needs and technology solutions. Opportunity The Senior Business Process Analyst plays a critical role in connecting business needs with effective solutions. Acting as a bridge between stakeholders and technical teams, you’ll lead business process improvement, analysis, and optimisation initiatives across the organization. The role drives improvements by analysing processes, identifying issues, defining requirements, and ensuring that solutions, often technology or efficiency‑driven, deliver genuine business value and align with strategic objectives. By leveraging data, you’ll transform inefficiencies into actionable insights, ensuring projects address the right problems and enhance operations for improved outcomes and competitiveness. Description of division and business unit North is one of Australia’s most competitive wrap offerings, designed to help advisers run their business smarter and support them in delivering greater value for their clients, as they help them prepare for and live well in retirement. North has recently been recognised with two significant accolades from Chant West, winning 2025 Advised Product of the Year and 2025 Best Fund: Lifetime Product. North is a key growth business for AMP and supported by a substantial investment in transformation. It exists in a very competitive market, and a robust regulatory environment, which requires regular reviews of strategic direction and operational emphasis. The target segment for Platforms is mass affluent through the advised channel, with some service provided directly to clients that become unadvised. About the role Senior Business Process Analyst plays a critical role in connecting business needs with effective solutions. Acting as a bridge between stakeholders and technical teams, responsible for leading business process improvement, analysis, and optimisation initiatives across the organization. Responsibilities Elicit, analyse, lead end‑to‑end process analysis and optimisation Facilitate stakeholder workshops, interviews, and process mapping sessions Conduct and design future‑state processes aligned with business goals and operating model Support design, evaluation, and implementation of solutions across complex programs Develop and maintain SOPs and governance documentation Translate business needs into system and functional requirements Lead digital and automation process improvements Identify process improvement opportunities Identify risks and ensure alignment with governance and delivery frameworks About you 5+ years’ experience in Business, Process Analysis or Transformation Strong stakeholder engagement, facilitation skills with the ability to operate across business and technology teams Strong background in business process, SOP analysis and future‑state modelling / BPM Clear and effective communicator, both written and verbal, with strong stakeholder engagement skills Ability to work autonomously and deliver high‑quality, pragmatic outputs within tight deadlines Experience working in financial services, superannuation and/or property services Proven successful delivery of transformation projects or programs Prior Wealth platforms and lending experience Prior experience working with operations teams to enhance key processes Appropriate tertiary qualifications in Business, Finance, IT, or related field BABOK/CBAP or equivalent Business Analysis Certification (Preferred) Lean Six Sigma Certification (Preferred) Working at AMP We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status‑quo and perform at your best in an evolving and complex environment - we need you. Wellbeing & Benefits Finance & investment assistance and opportunities Salary packaging and novated vehicle leases Employee Assistance Program - Benestar Access to discounted health and wellbeing initiatives through Medibank Access to a range of discounted offerings via an extra benefits program Networking / professional development opportunities and events Seniority level Mid‑Senior level Employment type Full‑time Job function Analyst #J-18808-Ljbffr