Customer Experience Supervisor

Event Operations Manager 30 Aughtie Dr, Albert Park VIC 3206, Australia Req #660 Wednesday, 16 July 2025 About State Sport Centres Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi‑sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world‑class events. State Sport Centres are more than just facilities; we're the driving force behind sports enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well‑being of the Victorian community. Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration. About the role We're looking for a driven, dynamic, and experienced full‑time Event Operations Manager to lead the charge in delivering high‑impact events — from elite national sporting competitions and community festivals to large‑scale school carnivals and everything in between. As Event Operations Manager, you'll be the driving force behind the planning and flawless execution of events across MSAC and supporting Lakeside Stadium when required. From national sporting competitions to high‑energy community events, you'll turn bookings into dynamic operational plans, champion safety and emergency protocols, and ensure our venues are event‑ready at the highest standard. You’ll be front and centre – collaborating with event organisers, sporting bodies, and venue hirers – owning the process from concept to debrief. You’ll play a key leadership role, working closely with our Event and Bookings team and engaging directly with clients throughout the event planning process. On event days, you'll lead and inspire a team of contractors and casual staff to deliver exceptional service, while ensuring all activities meet safety, risk, and compliance standards. You’ll drive continuous improvement, manage documentation and budgets with precision, and collaborate across departments to ensure seamless operations. As part of the SSCT team, you’ll also actively participate in training and development to help build a safe, skilled, and high‑performing workplace. Required skills and Qualifications Experience in event or venue operations, ideally in sport or multi‑use facilities Proven ability to lead large‑scale, complex, or concurrent events Strong attention to detail, with the ability to multitask and meet tight deadlines Confident working independently and collaboratively in a team environment Experienced in managing contractors, suppliers, and hirers Sound knowledge of Health & Safety and Risk Management, with risk assessment experience Skilled in event planning, operational delivery, and quality assurance systems Proficient in budgeting, costing, and resource planning Experience reviewing and developing policies, procedures, and work instructions Valid Australian working rights, Victorian Working with Children’s Check (Employee), First Aid, CPR & Advanced Resuscitation, and Driver’s Licence Why is this a great place to work? You will love working at the State Sports Centres. Here’s just a few reasons why : Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums Family and friends’ discounts on gym membership Discounted access to holiday programs and creche for dependents Flexible working arrangements You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world class events, as well as community sport and recreation You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills We have a fantastic team of people who are great to work with. Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best How to apply Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information please contact Abs Grant, Talent Acquisition Business Partner +61 SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment. Other details Job family Administration Job function Administration Pay type Salary Apply now #J-18808-Ljbffr