Workforce Planning Specialist
vor 4 Wochen
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Are you a master of rosters, a data-driven decision maker, and passionate about optimising workforce performance? Reporting into the Workforce Planning Lead, Medibank is looking for a Workforce Planning Specialist to help us deliver exceptional customer experiences in the moments that matter most. A key part of this role will be to collaborate closely with our forecasting specialists and frontline leaders to create and manage rosters, balance real time resourcing against incoming demand and identify insights and trends that support continuous optimisation. What You’ll Do: Work in partnership with specialised teams across multiple channels (Voice, Digital, Face-to-Face). Facilitate daily cadences with team leaders to report on performance and discuss insights. Build and optimise rosters that align with service level targets and enterprise agreements. Monitor real-time performance and provide actionable insights. Collaborate with Forecast Leads and Channel Leaders to ensure optimal staffing. Analyse data trends to drive continuous improvement. Support reporting automation and integration with payroll systems. What You Bring: Expertise in Workforce Management principles and scheduling software. Strong analytical mindset and attention to detail. Experience with Genesys platforms and outbound dialler tools preferred. Excellent communication and stakeholder engagement skills. A proactive, collaborative, and adaptable approach to change. Experience in managing multiple channels of communication (omni channel). Ideally working in a similar role in Banking, Telco or the Insurance industry. Imagine working with us We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work. Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. For any adjustments or alternative formats during the recruitment process, please contact us at To learn about our commitments and employee experiences, go to Copyright @2024 Medibank Private Limited. All rights reserved. ABN . #J-18808-Ljbffr
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Workforce Planning and Policy Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich NSW Department of Planning, Housing and Infrastructure VollzeitWorkforce Planning and Policy Specialist Apply for the Workforce Planning and Policy Specialist role at NSW Department of Planning, Housing and Infrastructure Together we shape thriving communities, public spaces, places and economies. Play a hands‑on role in delivering workforce reform that supports a stronger, more agile organisation Ongoing full‑time...
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Workforce Planning And Policy Specialist
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Council of the City of Sydney, Österreich Nsw Department Of Planning, Housing And Infrastructure VollzeitWorkforce Planning and Policy Specialist Apply for the Workforce Planning and Policy Specialist role at NSW Department of Planning, Housing and Infrastructure. Together we shape thriving communities, public spaces, places and economies. Play a hands‑on role in delivering workforce reform that supports a stronger, more agile organisation. Ongoing...
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Workforce Planning Specialist
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City of Melbourne, Österreich Medibank Private Limited VollzeitSelect how often (in days) to receive an alert: It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. We are...
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Strategic Workforce Planning
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Council of the City of Sydney, Österreich Medibank VollzeitMedibank Sydney, New South Wales, Australia 2 days ago Be among the first 25 applicants It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and...
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Council of the City of Sydney, Österreich Medibank VollzeitIt's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. We are seeking a dedicated Workforce Planning Specialist to...
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Workforce Planning And Policy Specialist
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Council of the City of Sydney, Österreich the original VollzeitWorkforce Planning and Policy Specialist Apply for the Workforce Planning and Policy Specialist role at NSW Department of Planning, Housing and Infrastructure. Together we shape thriving communities, public spaces, places and economies. Play a hands‑on role in delivering workforce reform that supports a stronger, more agile organisation. Ongoing...
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