Senior Product Designer

Join to apply for the Senior Product Designer role at Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In just 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health, among others. The Role As a Senior Product Designer you will be responsible for working end-to-end to craft exceptional user experiences, ensuring pixel‑perfect implementation and helping shape future strategy. You will bring deep expertise in design principles, user research, and the ability to translate user needs into intuitive, delightful designs. Experience building SaaS products at a hyper‑growth startup, strong grasp of design systems, accessibility and the challenges of designing for complex products in lightspeed environments will be essential. Your superpower is bridging the gap between user needs, business goals and technical constraints to create innovative, user‑centric solutions. You thrive in challenging situations and appreciate the dynamics of a flexible, flat‑structured work environment. You are quick to grasp the nuances and complexities of designing AI products for healthcare internationally. What you'll do Work both independently and collaboratively with other designers to create beautifully thought‑out UI with delightful UX that solves user problems and achieves business goals. Take the complexity out of users’ hands and solve challenging problems in innovative ways. Provide thoughtful and constructive feedback on both product and brand work created by other designers in the team. Conduct user research, usability testing and gather insights to inform design decisions. Seamlessly hand over designs to engineers and complete design QA to ensure pixel‑perfect implementation. Collaborate with cross‑functional teams, including Engineering, Product, Sales and more, to align on product vision and implementation. Create high‑fidelity designs and prototypes to communicate design concepts effectively. Help improve and maintain Heidi’s design system. Advocate for user‑centric design principles and accessibility best practices throughout the organization. What we’ll look for Strong portfolio demonstrating exceptional product design skills and a user‑centric approach. Minimum 4 years experience designing complex SaaS products, bonus if you have experience in healthcare or B2B products. Strong foundations in both hyperspeed startup‑phase execution and methodical, research‑driven approaches – and proven experience to know which lever to pull and when. Detailed knowledge of Figma, and familiarity with other common design tools such as the Adobe Suite. Proven experience working with and contributing to design systems, design operations and design governance. Excellent communication and collaboration skills, with the ability to articulate design rationale to cross‑functional teams. Technical awareness to understand how designs get built and know how to collaborate with engineers to bring your vision to life (coding not required, but bonus points for HTML, CSS or React). Bonus points for familiarity with product tools like Linear, Notion, Posthog and Intercom. A passion for staying up‑to‑date with the latest design trends, methodologies and technologies. What do we believe in? We create unconventional solutions to difficult problems and build them fast. We set impossible goals and make them happen, thinking like a rocket but in a medical context. We have a world‑class team of engineers, medicos and designers to inspire each other. We are committed to improving patient care worldwide and design user experiences for joy, shipping them fast. We make decisions in a flat hierarchy that prioritizes truth over rank. We provide the resources for people to succeed and give them the freedom to do it. Why you will flourish with us