Administration Support Officer

headspace Castle Hill are looking for a dedicated Administration Support Officer to join the team The position available is : Closed-term part-time until September 2026 (parental leave relief) Working 45.6 hours per fortnight between Monday and Friday Based at Castle Hill $31.81 per hour 12% Super Tax‑Free Salary Packaging About the Opportunity headspace is the National Youth Mental Health Foundation supporting young people aged 12‑25 years with their mental & general health care needs. headspace provides young people with the opportunity to seek help early. headspace brings together local health services under the one roof making it easier for young people and their families to find the information they need. In this role you will be responsible for being the first point of contact for inquiries as well as providing a broad range of administrative support functions for the headspace Castle Hill team including: Providing day to day office assistance to the operations of headspace Providing a full range of reception services including meeting and greeting of visitors whilst maintaining a clean safe and inviting environment for visitors Making appointments for young people to see clinicians including SMS reminders and maintaining waiting lists Processing MBS claims and coordinating the Medicare billing and client booking system Performing duties as the main point of contact for the office for all administrative matters and as otherwise specified by the Clinical & Operations Manager and / or the Clinical Practice Manager This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and youth. For more information about what it means to be an Administration Support Officer please review the Position Description. About headspace and Flourish Australia One in four young people have experienced a mental health issue in the past 12 months a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues along with assistance in promoting young peoples covers four core areas: mental health, physical health, work and study support and alcohol and other drug information about headspace can be found at : Flourish Australia has a long and proud history of providing recovery‑oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health includes help with finding a home that is safe and secure assistance with training and getting a job or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each persons experience will be different and their needs as an individual are unique. Together we set goals connect individuals with the right people support services and opportunities to meet their needs. Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates. Selection Criteria Essential Possession of qualifications in business management, administration, finance or human resources Minimum 3 years experience in an administrative role preferably within the community services sector Ability to demonstrate an in depth knowledge of allied health / medical practice management A clear understanding and knowledge of Medicare billing, Electronic Medical Records and the Australian health system Proficiency in Microsoft Word, Excel and Powerpoint You will be a caring and understanding individual with strong written verbal and interpersonal communication skills as well as effective organisational skills, good problem solving skills and the ability to work in challenging situations. You will also be able to demonstrate a practical and optimistic approach and the ability to work effectively within a team environment as well as independently. For more information contact Holly Greenlees Clinical and Operations Manager. E : (please do not email applications). About the Benefits The successful applicant will join an organisation that recognises and values its people as demonstrated by: Tax-Free Salary Packaging available up to $15900 Exclusive personal fleet pricing discounts with our preferred automotive supplier Generous leave provisions including 17.5% leave loading, 2 additional days of personal leave, Christmas / New Years Gratis Day, 10 weeks paid primary carer parental leave Regular supervision (reflective practice) and ongoing 1 : 1 mentoring Employee Assistance Program for confidential wellbeing support Opportunities for professional development and training such as Mental Health First Aid and ASIST Suicide Prevention training Workplace community groups – Rainbow Network for LGBTQ staff members & allies and YarnUp Group for Aboriginal and Torres Strait Islander staff members Employee discounts program at 400 popular retailers (Woolworths, JB HI FI, Rebel, Myer etc.) All appointments with Flourish Australias Mental Health Services are subject to a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be required to declare any private or secondary employment prior to commencement in line with Flourish Australias Private or Secondary Employment Policy. How to Apply To apply for this position please complete the questions below. You will then be asked to attach a copy of your resume on the following page we encourage you to have your resume up-to-date and available before you commence the application. Applications close September 29th at 5pm apply today Required Experience Unclear Seniority Key Skills Administrative Functions, office supplies, Personnel Matters, Records Management, Office Procedures, Space Management, Daily Operations, Administrative Policies, Personnel Management, Administrative Services, Interpersonal skills, Telephone Calls, Travel Arrangements, Administrative Procedures, Word Processing Employment Type: Part-Time Experience: years Vacancy: 1 #J-18808-Ljbffr