Call Centre Team Leader
vor 3 Wochen
Are you a proven leader ready to transform customer care in a busy environment? We are seeking a highly motivated and experienced Call Centre Team Leader to join a contact centre and help drive a culture of excellence, ownership, and first-time resolution. We have opportunities for both a Service Specialist Team Leader and a Technical Support Team Leader with a national client located in Docklands, Melbourne. Key Responsibilities People Leadership & Coaching: Lead, motivate, and inspire your team of Consultants/Specialists. Provide "in the moment" feedback and support to the team. Meet objectives for team performance and individual performance by providing effective feedback, coaching, and support. Drive a culture of continuous improvement, customer focus, and accountability. Performance Management: Minimise escalations through effective coaching. Coach and mentor consultants in areas like Customer Service Excellence, Account/Service Issue Resolution Excellence, and Reduces Risk. For the Technical role, coach on Technical Issue Resolution Excellence. Effectively utilise metrics to drive team performance. Ownership & Collaboration: Ensure effective follow-up and management of customer escalations. Coordinate, cooperate, and collaborate with other leaders to achieve team health goals. What You'll Need For Service Specialist Team Leader: Minimum 3 years' experience as a complex customer service environment specialist. For Technical Support Team Leader: Minimum 3 years' experience in a complex technical support environment for consumer products (mobile and fixed). All Leaders must demonstrate proficiency in: Customer Service Excellence. First Call Resolution. Proven ability to coach to success and build high-performing teams. Strong time-management and influencing skills. The Package & Hours Service Specialist: Base Salary $109,584 + 12% super. Technical Support: Base Salary $109,864 + 12% super. Hours Of Operation 38 hours per week. You must be able to work a future rotating 7-day/24/7 roster. Below are the proposed shift hours you will rotate across: Day Shift: 8am – 4pm Mid Shift: 9am – 5pm Later Mid Shift: 10am – 6pm Evening Shift: 3pm – 11pm Night Shift: 11pm – 7am Legal and Employment Requirements Confirmation of Australian Work Rights. Successful completion of a National Police Check. An International Police Check may be required based on previous residential history. How to Apply To apply, please submit your CV and a cover letter detailing your relevant experience and leadership approach. Equal Employment Opportunity At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr
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Welfare Call Centre Team Leader
vor 3 Wochen
City of Melbourne, Österreich Vinnies Victoria VollzeitWelfare Call Centre Team Leader – Vinnies Victoria Overview Join one of Victoria's leading not-for-profits and be part of something big! Competitive salary + tax reducing salary package. Part time (30h a week) | 24 Month Maximum Term. Location: Box Hill (Hybrid Model). St Vincent De Paul Society has provided practical support to people across Victoria for...
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Call Centre Team Leader
vor 3 Wochen
City of Melbourne, Österreich Randstad Australia VollzeitAre you a proven leader ready to transform customer care in a busy environment? We are seeking a highly motivated and experienced Call Centre Team Leader to join a contact centre and help drive a culture of excellence, ownership, and first-time resolution. Key Responsibilities People Leadership & Coaching:Lead, motivate, and inspire your team of...
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City of Melbourne, Österreich Randstad VollzeitA leading staffing and recruitment agency is seeking a Call Centre Team Leader based in Melbourne. The successful candidate will drive a culture of excellence in customer service and have the opportunity to lead a team in a dynamic environment. Candidates should have minimum relevant experience in customer service or technical support, demonstrating strong...
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Heritage Arborist Team Leader – Melbourne
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City of Melbourne, Österreich Arborist Team Leader VollzeitA leading environmental services company in Melbourne seeks an Arborist Team Leader to oversee tree maintenance for heritage-listed sites like Carlton Gardens and Fitzroy Gardens. The successful candidate will mentor and train staff, ensuring safety and performance while leading a dedicated team. With a strong emphasis on career development, this permanent...
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Call Centre Team Leader
vor 2 Wochen
Council of the City of Sydney, Österreich Fundamental Worldwide VollzeitCall Centre Team Leader - Full Time - Immediate Start Do you have the leadership skills to inspire a team and push for greatness? Can you motivate a strong group of sales guns to exceed KPI’s and deliver results that truly matter? Are you someone who leads from the front to show your team how it’s done? Then we want to hear from you..... Here at...
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Arborist Team Leader – City of Melbourne Trees
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City of Melbourne, Österreich Arborist Team Leader VollzeitArborist Team Leader City of Melbourne Trees Work on the most iconic trees in Australia – World Heritage listed trees within the City of Melbourne. Be part of a team that can leave a long‑lasting positive impact on Melbourne’s streetscape and environment. Work‑life balance – 7 am to 3.30 pm. Commencement rate $40.49 per hour (depending on...
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Contact Centre Team Leader
Vor 7 Tagen
City of Melbourne, Österreich ROBERT WALTERS AUSTRALIA VollzeitOur client has a Temporary and Permanent Opportunity Available! This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily operations of a busy contact centre, guiding your team to deliver...
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Call Centre Team Leader
vor 2 Wochen
Council of the City of Sydney, Österreich Fundamental Worldwide VollzeitA leading fundraising agency in Australia is seeking a Call Centre Team Leader to manage and inspire a team of fundraising agents. In this role, you will ensure exceptional performance, motivate your team to achieve fundraising targets, and collaborate closely with senior management. The ideal candidate has leadership experience, strong communication skills,...
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Call Centre Representative
vor 2 Wochen
City of Melbourne, Österreich Weploy Vollzeit$34 per hour or 56k pro rated on 3 month contract Our client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they’re looking for confident, customer-focused legends to join their inbound support team! This is the perfect opportunity for someone with previous call centre experience, who thrives...
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Call Centre Representative
Vor 5 Tagen
City Of Canning, Österreich Cannington Mazda VollzeitDescription: Cannington Mazda is seeking a highly reliable and professional Call Centre Representative to join our fast-paced customer service team. The ideal candidate will have proven experience in a call centre environment, with the ability to manage a high volume of incoming and outgoing calls while maintaining a friendly and professional manner at all...
