Service Delivery Manager
vor 3 Wochen
Join to apply for the Service Delivery Manager role at Bendigo Advertiser Become part of a robust service management framework aligned with ITIL best practices, ensuring transparent, effective oversight of operations. The Technical Service Delivery Manager (TSDM) acts as the primary liaison, fostering strong client relationships and driving proactive issue management, regular technology reviews, governance, and continuous improvement initiatives. Responsibilities Maintain key client relationships as the first point of contact and liaison Oversee major incidents, escalation, problem and change management Measure, monitor, and work with operational teams to attain and maintain service level targets Collaborate with key resources to streamline operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management, and automation of repetitive technical and process-driven tasks Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services Manage and review service quality to ensure successful delivery of support services Play a proactive role in fostering collaboration between technology services teams Participate in continuous service improvement initiatives to drive efficiency and automation through innovation Prepare and attend monthly, quarterly and yearly business reviews with key clients, including emergency meetings as required Provide internal and external reports as per defined cadence outputs Personal Attributes Easily connects with a broad range of people Builds trusting and open relationships to foster client growth Communicates clearly and effectively with a diverse range of people Has a positive, resilient and high-energy approach – able to focus on the important and filter out the unimportant Manages sensitive and confidential information with absolute discretion Experience and Knowledge Sought A technical background and maintained understanding of current technologies and solutions across Cloud, Network, Unified Communications and Security ITIL Certified 3+ years background in IT technologies and solutions 2+ years commercial IT Management experience Demonstrable experience with client and issue management Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Newspaper Publishing Referrals increase your chances of interviewing at Bendigo Advertiser by 2x Get notified about new Service Project Manager jobs in Bar Beach, New South Wales, Australia . #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Bureau of Meteorology VollzeitBureau of Meteorology provided pay range This range is provided by Bureau of Meteorology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$135,402.00/yr - A$152,073.00/yr Service Delivery Manager Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per...
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Manager, Service Delivery
vor 3 Wochen
City of Parramatta Council, Österreich Westpac Bank VollzeitThe Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence What’s the role? The Manager, Service Delivery is a...
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Delivery Driver
vor 2 Wochen
Newcastle City Council, Österreich JJ Food Service Limited VollzeitCustomer Service Delivery Driver (3.5t) Are you looking for a driver job with a great work‑life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. You will be the face of our business, interacting with customers every day to provide the first‑class service we are well known for. Responsibilities...
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Service Delivery Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Orro Group VollzeitJoin to apply for the Service Delivery Manager role at Orro Group . Cyber | Networking | Collaboration | Cloud | Managed Services | Professional Services | Everything In-between | Ex-Apple, Microsoft & Amazon | We’re not your typical service delivery team. We’re proactive, people‑first, and outcomes‑driven and we’re looking for a hands‑on Service...
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Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
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Service Delivery Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Natilik VollzeitNatilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise...
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Manager, Service Delivery
vor 2 Wochen
City of Parramatta Council, Österreich Westpac Bank VollzeitThe Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence What’s the role? The Manager, Service Delivery is a...
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Service Delivery Manager
vor 2 Wochen
City of Hobart, Österreich Bureau of Meteorology VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space...
