Manager, Service Delivery
vor 3 Wochen
The Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence What’s the role? The Manager, Service Delivery is a crucial role within the Service Management & Assurance team, reporting directly to the Senior Manager. This position is responsible for ensuring the effective management of major incidents, the smooth execution of assurance and audit processes, and the preparation and delivery of risk papers to senior leadership. The Manager, Service Delivery will work closely with various teams across the organisation to ensure that governance standards are upheld, risks are identified and mitigated, and incidents are managed in a structured, transparent, and accountable manner. Key to the success of the role will be the manager’s ability to assess relevant data, produce clear reports, and communicate effectively with senior stakeholders. The Manager, Service Delivery will also contribute to the continuous improvement of governance processes, recommending and driving enhancements where necessary to maintain the highest standards of service and compliance. This is a permanent full-time role, ideally based in Parramatta, but we’re open to considering applicants based in Adelaide or Melbourne. What do I need? To succeed in this role, you’ll bring: Minimum of 4 years’ experience in financial crime surveillance, compliance, or governance, Experience in writing risk papers for senior committees Experience in managing Major Incidents Experience with AML/CTF regulations and financial crime surveillance frameworks. Proven track record in overseeing and coordinating second-line and third-line assurance reviews in relation to financial crime surveillance and monitoring systems. Knowledge of SMR governance processes, including the escalation, reporting, and documentation requirements for suspicious matters. Knowledge and application of compliance and legislative requirements Understanding and applying the principles of risk management Ability to work autonomously while demonstrating strong interpersonal skills and a continuous improvement mindset. Bachelor’s degree in business, Law, Finance, Risk Management, or a related field desired but not mandatory. We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the
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Assistant Director Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Manager, Service Delivery
vor 2 Wochen
City of Parramatta Council, Österreich Westpac Bank VollzeitThe Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence What’s the role? The Manager, Service Delivery is a...
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Service Delivery Manager
vor 8 Stunden
Council of the City of Sydney, Österreich AXE Group VollzeitJob Title Service Delivery Manager Company AXE Group Job Type Permanent – Full Time Location Sydney Job Category Information Technology Job Details Newly created role of Service Delivery Manager. 3 days onsite in Sydney. Applications close 5 January 2026, and interviews will commence that week. Job Description Monvia is looking for a Service Delivery...
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Service Delivery Manager
vor 8 Stunden
Council of the City of Sydney, Österreich Monvia VollzeitService Delivery Manager This range is provided by Monvia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$140,000.00/yr - A$160,000.00/yr Direct message the job poster from Monvia Chief People & Culture Officer @ Monvia| People Operations Specialist Newly created role of Service...
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Service Delivery Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Bureau of Meteorology VollzeitBureau of Meteorology provided pay range This range is provided by Bureau of Meteorology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$135,402.00/yr - A$152,073.00/yr Service Delivery Manager Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per...
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Service Delivery Manager
vor 8 Stunden
Newcastle City Council, Österreich Green Light VollzeitJob Overview Newcastle Location Permanent Role Large enterprise corporate client Green Light are looking for a skilled Service Delivery Manager to join our NSW Delivery Team. This role will be a mix of Service Delivery, Systemisation, Incident Management. You will need to drive improvement, consistency and efficiency, as well as continuous improvement to the...
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Financial Crime Service Delivery Lead
vor 3 Wochen
City of Parramatta Council, Österreich Westpac Bank VollzeitA leading financial institution in Parramatta seeks a Manager, Service Delivery to oversee financial crime surveillance operations and ensure compliance with regulations. The role requires strong analytical skills and the ability to produce clear reports for senior leadership, alongside a passion for continuous improvement. Candidates should have relevant...
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Service Delivery Manager
vor 1 Woche
Council of the City of Sydney, Österreich Orro Group VollzeitJoin to apply for the Service Delivery Manager role at Orro Group . Cyber | Networking | Collaboration | Cloud | Managed Services | Professional Services | Everything In-between | Ex-Apple, Microsoft & Amazon | We’re not your typical service delivery team. We’re proactive, people‑first, and outcomes‑driven and we’re looking for a hands‑on Service...
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Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
