Service Delivery Manager
vor 13 Stunden
Job Overview Newcastle Location Permanent Role Large enterprise corporate client Green Light are looking for a skilled Service Delivery Manager to join our NSW Delivery Team. This role will be a mix of Service Delivery, Systemisation, Incident Management. You will need to drive improvement, consistency and efficiency, as well as continuous improvement to the technology. Responsibilities Service Delivery & Operations Management: Ensure end-to-end delivery of IT services in alignment with ITIL best practices (Incident, Problem, Change, Request Management). Oversee daily operations of SAP ERP services (ECC, S/4HANA, or relevant modules). Incident, Problem & Change Management (ITIL): Lead major incident management for SAP and integrated systems, ensuring rapid restoration and communication. Conduct root‑cause analysis and drive problem management for recurring SAP issues. Review and approve SAP change requests ensuring alignment with CAB processes. Stakeholder & Vendor Management: Act as the primary contact for business stakeholders regarding SAP service performance. Manage relationships with SAP partners, vendors, and managed service providers. Track vendor performance and ensure compliance with contractual obligations. SAP System Governance & Compliance: Ensure SAP systems adhere to governance, security, and audit policies. Coordinate SAP environment refresh, patching, upgrades, and system maintenance activities. Maintain documentation for configurations, processes, and system architecture. Requirements Previous experience working in a Service Delivery Manager role. Good skills and knowledge of the ITSM tools including Automation / orchestration (desirable). Experience in complex enterprise IT Service Delivery environments. Pragmatic, flexible and able to negotiate with a variety of teams. Experience with ERP, ideally SAP. Effective communication skills and advocacy on behalf of the customer. Newcastle based. Please reach out to Tegan Lisyak at ******@greenlightworldwide.com with any questions. (Please apply via SEEK rather than direct email.) We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to ***************@greenlightworldwide.com or call . #J-18808-Ljbffr
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Assistant Director Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
vor 4 Wochen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitJoin to apply for the Service Delivery Manager role at Bendigo Advertiser Become part of a robust service management framework aligned with ITIL best practices, ensuring transparent, effective oversight of operations. The Technical Service Delivery Manager (TSDM) acts as the primary liaison, fostering strong client relationships and driving proactive issue...
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Service Delivery Manager
vor 13 Stunden
Council of the City of Sydney, Österreich AXE Group VollzeitJob Title Service Delivery Manager Company AXE Group Job Type Permanent – Full Time Location Sydney Job Category Information Technology Job Details Newly created role of Service Delivery Manager. 3 days onsite in Sydney. Applications close 5 January 2026, and interviews will commence that week. Job Description Monvia is looking for a Service Delivery...
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Service Delivery Manager
vor 13 Stunden
Council of the City of Sydney, Österreich Monvia VollzeitService Delivery Manager This range is provided by Monvia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$140,000.00/yr - A$160,000.00/yr Direct message the job poster from Monvia Chief People & Culture Officer @ Monvia| People Operations Specialist Newly created role of Service...
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Service Delivery Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Bureau of Meteorology VollzeitBureau of Meteorology provided pay range This range is provided by Bureau of Meteorology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$135,402.00/yr - A$152,073.00/yr Service Delivery Manager Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per...
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SAP Service Delivery Lead – Newcastle
vor 13 Stunden
Newcastle City Council, Österreich Green Light VollzeitA leading Australian technology firm is seeking a skilled Service Delivery Manager to join the Newcastle team. You will ensure end-to-end delivery of IT services, lead incident management, and maintain stakeholder relationships. Ideal candidates will have solid experience in Service Delivery, especially with SAP ERP systems. The role emphasizes continuous...
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Manager, Service Delivery
vor 3 Wochen
City of Parramatta Council, Österreich Westpac Bank VollzeitThe Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence What’s the role? The Manager, Service Delivery is a...
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Delivery Driver
vor 2 Wochen
Newcastle City Council, Österreich JJ Food Service Limited VollzeitCustomer Service Delivery Driver (3.5t) Are you looking for a driver job with a great work‑life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. You will be the face of our business, interacting with customers every day to provide the first‑class service we are well known for. Responsibilities...
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Service Delivery Manager
vor 1 Woche
Council of the City of Sydney, Österreich Orro Group VollzeitJoin to apply for the Service Delivery Manager role at Orro Group . Cyber | Networking | Collaboration | Cloud | Managed Services | Professional Services | Everything In-between | Ex-Apple, Microsoft & Amazon | We’re not your typical service delivery team. We’re proactive, people‑first, and outcomes‑driven and we’re looking for a hands‑on Service...
