Field Technician

Vor 7 Tagen

City of Brisbane, Österreich Systems Limited - APAC Vollzeit

Field Technician Brisbane, Queensland, Australia A$70,000.00 - A$75,000.00 Responsibilities Perform initial Level 1 troubleshooting and resolution for issues related to KIOSK, ACUS and Automated Baggage Drop (ABDs) machines. Perform regular physical inspections throughout the shift to identify, log, and proactively resolve any issues with equipment or applications. Handle common issues such as paper jams, paper replacements, and minor mechanical errors on KIOSKs, ACUS and ABDs. Serve as the first point of contact for customers and end users, ensuring effective incident triage and escalation to Level 2 support when required. Ensure all incidents and service requests are logged accurately in the ticketing Tool. Adhere to defined Service Level Agreements (SLAs), ensuring timely and quality resolution of all issues. Maintain accurate records of spares and consumables inventory, including usage, replenishment, and tracking. Ensure all safety guards are correctly installed and functioning as intended. Perform both corrective and preventive maintenance to ensure optimal equipment performance and minimize downtime. Provide customer service, combining technical support with communication and soft skills to ensure high levels of passenger satisfaction. Develop and maintain positive relationships with customers by delivering prompt, reliable, and courteous support. Act as a brand ambassador, representing the company’s values and commitment to service excellence. Requirements Diploma in IT/Equipment/Mechanical Support Service Experience in Level 1 technical troubleshooting for IT or electromechanical equipment. Ability to diagnose and resolve basic hardware, software, and mechanical issues. Strong skills in record-keeping and incident logging. Understanding of preventive and corrective maintenance practices. Ability to work in a customer oriented public service environment and perform routine inspections. Good communication and customer service skills. Ability to escalate issues appropriately and follow SLAs. Experience using ticketing tools is preferred. Reliable, professional, and committed to service excellence. Seniority Level Entry level #J-18808-Ljbffr

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