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vor 1 Woche

City of Melbourne, Österreich Lander & Rogers Vollzeit

Client Insights & Digital Lead at Lander & Rogers This is an exciting opportunity to influence the future of client experience and digital capability at a leading Australian law firm. Reporting to the Chief Client Experience Officer (CCXO), you will collaborate across business operations and technology to foster best‑practice market engagement strategies and drive positive behavioural change. Responsibilities Manage, maintain, and optimise marketing platforms to support market engagement and deliver tailored business insights. Configure, manage, and optimise CRM and EDM systems for superior client management and business development. Collaborate with cross‑functional teams to align martech, web, and social media capabilities with strategic goals, leading CRM adoption through effective change management. Drive digital analytics initiatives, foster a culture of continuous improvement, and design comprehensive training programmes, workshops, and user guides to enhance digital literacy. Develop analytics frameworks to provide timely insights into client trends, support market surveys, and report on data quality initiatives. Partner with internal stakeholders to run RFP processes, onboard new technology platforms, develop a platforms roadmap, and ensure best practice in safeguarding data integrity, privacy, and cyber security. About You Strong experience with web, martech, and CDP platforms (e.g., InterAction, Adobe, Segment, Salesforce, and AI technologies), preferably within professional services. Passion and knowledge in customer journey mapping, segmentation, experience design, and change management. Proven record in digital transformation, CRM adoption, and software implementation in complex environments. Expertise in marketing analytics, including campaign measurement and predictive AI personalisation. Exceptional project, stakeholder management, advanced analytical, storytelling, and influencing skills. Highly collaborative, adaptable, and solution-focused, with strong client service orientation and the ability to manage competing priorities. High EQ, keen attention to detail, and enthusiasm for turning data into client and commercial insights. Benefits Hybrid work: work flexibly between home and the office with the freedom to choose the location that best suits you, your clients, and your team. Additional leave: an annual wellness day and up to 5 days of paid leave if you meet the criteria. Home office, fitness & wellness allowance: an annual $250 allowance for remote office equipment, fitness, and/or wellness expenses. Tech discounts: access corporate discounts on DELL computer products. How to apply: Click APPLY or visit . Applications Close: Friday 5 December at 5pm Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion. We conduct background checks including criminal record checks on all successful candidates as a condition of employment. Seniority level: Not Applicable Employment type: Full-time Job function: Marketing Industries: Law Practice and Legal Services #J-18808-Ljbffr

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