Client Insights

About The Firm Lander & Rogers is a leading independent law firm, with offices in Brisbane, Sydney, Canberra and Melbourne and truly global reach. Our focus is on innovating the client experience and leading change in legal service delivery. We are committed to delivering the best law firm experience for our people and our clients and supporting our communities through our pro bono work. About The Role This is an exciting opportunity to influence the future of client experience and digital capability at a leading Australian law firm. Reporting to the Chief Client Experience Officer (CCXO), you will collaborate across both business operations and technology to foster best‑practice market engagement strategies and drive positive behavioural change. Your expertise will underpin our commitment to delivering exceptional client experiences and support the strategic development of our practice groups. This position is ideal for someone who brings deep technology expertise and is eager to contribute both strategically and operationally to enhance the firm’s digital capability for long‑term success. Responsibilities Manage, maintain, and optimise marketing platforms to support market engagement, deliver tailored business insights, and empower informed decision‑making across the organisation. Configure, manage, and optimise CRM and EDM systems to support superior business development and client management. Collaborate with cross‑functional teams, aligning martech, web, and social media capabilities with strategic goals, and lead CRM adoption through effective change management strategies. Drive digital analytics initiatives and foster a culture of high performance and continuous improvement. Design and deliver comprehensive training programs, workshops, and user guides to empower staff and enhance digital literacy and engagement. Develop analytics frameworks to provide timely insights into client trends, support market surveys, and prepare reports on data quality initiatives. Partner with internal stakeholders to run RFP processes, onboard new technology platforms, develop a platform roadmap, and ensure best practice in safeguarding data integrity, privacy, and cyber security. About You Strong experience with web, martech, and CDP platforms (e.g., InterAction, Adobe, Segment, Salesforce, and AI technologies), preferably within professional services. Strong knowledge and passion of customer journey mapping, segmentation, experience design, and change management. Proven record in digital transformation, CRM adoption, and software implementation in complex environments. Expertise in marketing analytics, including campaign measurement and predictive AI personalisation. Exceptional project and stakeholder management, advanced analytical and storytelling skills, and strong relationship‑building and influencing abilities. Highly collaborative, adaptable, and solution‑focused. Excels in client service, continuous learning, and managing competing priorities. High EQ, keen attention to detail, and enthusiasm for turning data into client and commercial insights. Culture People choose Landers for our down‑to‑earth, collaborative, and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally. We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership, and development. Benefits Hybrid work: flexibly between home and office with freedom to choose the location that is best for you, your clients, and your team. Additional leave: annual wellness day and up to 5 days of paid leave if you meet the criteria. Home office, fitness & wellness allowance: annual $250 allowance for remote office equipment, fitness, and/or wellness expense. Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal. How To Apply Click APPLY or visit Applications Close Friday 5 December at 5pm Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion. We conduct background checks including criminal record checks on all successful candidates as a condition of employment. #J-18808-Ljbffr