Entry-level Case Manager

Introduction At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third‑party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure—often fast‑paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. There are some great things happening at GB as we continue through a period of exciting growth. And, we want YOU to be a part of it all As we continue to expand within the NSW Workers Compensation market, we are excited to announce some newly‑created vacancies for empathetic, enthusiastic and dedicated individuals to join our team If you are an experienced Case Manager seeking a new challenge in a growing organisation, look no further than GB Reporting to the Team Manager, you will manage a portfolio of personal injury claims, provide support to injured workers, liaise with a wide variety of stakeholders, all the while building upon your existing skills With ongoing support from our Capability, Technical and Injury Management teams, a dynamic and supportive team culture, plus our additional flexible working options such as hybrid work (up to 3 days working from home), and compressed nine‑day fortnight/monthly RDO, this is a fantastic opportunity to bring your transferrable experience, make true impact, and kickstart your next career move with us today How you’ll make an impact Manage a portfolio of personal injury claims, acting at the first point of contact for injured workers, employers, medical practitioners, legal specialists and rehabilitation consultants; Undertake a variety of determinations for weekly benefits, medical expenses etc, required for their recovery; Provide education to injured workers and employers, in order to support them in all aspects of the claims process; Participate in broader business projects and initiatives, contributing to our ongoing continuous aim for providing the best service to our clients; Maintain claim files, data entry and other compliance measures. About you Previous experience in a case‑management role, managing mixed portfolios of physical and psychological claims; An empathetic approach, and a drive for results; Exceptional customer service skills, with the ability to engage with a variety of stakeholders; Intermediate technological skills, and the ability to effectively utilise databases and phone systems; Exceptional time‑management and organisational skills, with the ability to work independently and to competing priorities; A strong sense of team and collaboration; A resilient attitude. To be considered for this opportunity you must have right to live and work in Australia when applying. Unsolicited agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave; Novated Leasing opportunities; Two paid volunteer days annually; Health Insurance Discounts with our Group Insurance Plan; Employee Stock Purchase Program; Paid parental leave. Other benefits include: Flexible and hybrid work arrangements; Mental Health and Wellbeing Support for yourself and immediate family members; Employee Recognition Awards and Service Milestone Recognitions; Peer Support Program; Annual flu vaccinations; Access to Reward Gateway – discount offers at over 350 retailers And more… We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr