Senior Consultant, Contact Centre Transformation
vor 2 Wochen
Senior Consultant, Contact Centre Transformation 12‑month contract opportunity for an experienced transformation delivery professional. You’ll join a high‑performing team, working with a crucial part of the business, backing talented individuals. We win in the right way, always putting our customers first. Responsibilities Program Delivery & Governance – manage program governance, monitor risk/issues, and facilitate key decision‑making forums with senior leaders. Communications Management – deliver targeted communication to all senior stakeholders to ensure clear understanding of dependencies, deliverables, and issues. Change Management – develop an effective change management plan that achieves the required change. Benefits Realisation – facilitate delivery of business outcomes, enabling the program sponsor to realise ROI through value tracking, ROI realisation, NPS target uplifts, and commercial metrics. Qualifications Experience supporting end‑to‑end transformation and program management, preferably in contact centres, customer‑facing operations, and/or financial services. Experience working on large complex programs containing multiple streams, across multiple regions, and with multiple vendors. Knowledge of structured program/project methodologies, inclusive of Scaled Agile, Change Management, and Technology delivery. Strong business and commercial acumen. Confident collaborator with an ability to influence at all levels of an organisation, demonstrated by knowledge and industry experience. Passion for customer experience, innovation, and transformation. We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That’s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr
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Impact Lead: Contact Centre Transformation
vor 2 Wochen
City of Melbourne, Österreich National Australia Bank VollzeitA leading financial institution in Melbourne is seeking a skilled Senior Consultant for a 12-month contract focused on contact centre transformation. You will manage program governance, enhance stakeholder communication, and implement change management strategies. Ideal candidates have experience in large-scale transformations and a passion for customer...
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Senior Software Engineer
vor 2 Wochen
City of Melbourne, Österreich M&T Resources VollzeitSenior Software Engineer – Contact Centre Transformation Base range: A$1,000.00/yr – A$1,150.00/yr About the role: Our client is seeking a Senior Software Engineer experienced in the Contact Centre domain to contribute to a hybrid cloud transformation initiative. You will help modernise legacy on‑premise platforms and integrate cutting‑edge...
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Lead Contact Centre Consultant
Vor 6 Tagen
City of Melbourne, Österreich Mantel Group Pty Ltd VollzeitAbout us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people...
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Lead Contact Centre Consultant
vor 6 Stunden
City of Melbourne, Österreich Mantel Group Pty Ltd VollzeitAbout us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting...
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Contact Centre Consultants
vor 3 Wochen
Wollongong City Council, Österreich IMB Bank VollzeitOverview At IMB Bankwe are always keen to talk to technology savvy Contact Centre enthusiasts who are motivated by success, who enjoy the rewards and recognition of going the extra mile, and who get a genuine buzz out of helping customers. As an IMB Consultant your aim is to provide the ultimate service experience to our customers nationally in relation to...
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Contact Centre Consultant
vor 6 Stunden
City of Melbourne, Österreich Bank Australia VollzeitJoin to apply for the Contact Centre Consultant role at Bank Australia Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the...
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City of Hobart, Österreich Royal Automobile Club of Tasmania (RACT) VollzeitA well-established association in Tasmania is seeking a Senior Project Manager for the Contact Centre Solution. This role involves leading the transformation of their contact centre ecosystem to a cloud platform, implementing innovative AI-powered solutions to enhance member interactions, and managing significant project budgets. The ideal candidate will...
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Senior Pm
Vor 6 Tagen
City of Hobart, Österreich Royal Automobile Club Of Tasmania VollzeitA prominent Tasmanian organization is seeking an experienced Senior Project Manager for a 24-month contract in Hobart. Lead the transformation of their contact centre ecosystem leveraging AI and automation. The ideal candidate will have over 7 years of experience in managing complex technology transformations and will be responsible for delivering...
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Senior PM: AI-Driven Contact Centre Transformation
vor 2 Wochen
City of Hobart, Österreich RACT VollzeitA leading Tasmanian organization is seeking a Senior Project Manager to lead the transformation of their contact center ecosystem. The role will involve migrating to a cutting-edge cloud platform, ensuring exceptional member experiences across voice, chat, and email. Candidates should have over 7 years of experience in technology transformations, strong...
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Senior PM: AI-Driven Contact Center Transformation
vor 2 Wochen
City of Hobart, Österreich Royal Automobile Club of Tasmania VollzeitA prominent Tasmanian organization is seeking an experienced Senior Project Manager for a 24-month contract in Hobart. Lead the transformation of their contact centre ecosystem leveraging AI and automation. The ideal candidate will have over 7 years of experience in managing complex technology transformations and will be responsible for delivering...
