Impact Lead: Contact Centre Transformation

A leading Australian insurance firm is seeking a Service Design Lead to drive transformation efforts in their contact centre. This role focuses on service design initiatives that enhance customer experiences and streamline workflows. The ideal candidate has over 10 years of experience in service design and proven success in complex environments. Join us to...

Senior Consultant, Contact Centre Transformation 12‑month contract opportunity for an experienced transformation delivery professional. You’ll join a high‑performing team, working with a crucial part of the business, backing talented individuals. We win in the right way, always putting our customers first. Responsibilities Program Delivery & Governance...

A leading enterprise organization in Australia is seeking a Solutions Architect specializing in Contact Centres to drive transformation projects within the insurance sector. This key role requires strong telephony expertise and the capability to provide thought leadership. Candidates should possess knowledge in Verint, Cisco, and cloud platforms. This...

Senior Delivery Lead - Contact Centre At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver...

About us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people...

About us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting...

Senior Software Engineer – Contact Centre Transformation Base range: A$1,000.00/yr – A$1,150.00/yr About the role: Our client is seeking a Senior Software Engineer experienced in the Contact Centre domain to contribute to a hybrid cloud transformation initiative. You will help modernise legacy on‑premise platforms and integrate cutting‑edge...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...