Service Design Lead: AI-Driven Contact Centre Transformation

An Australian service organization is looking for a Service Design Lead (AI) to enhance customer experiences through innovative service design and AI solutions. This role involves leading projects that transform contact centre operations, applying lean methodologies, and collaborating with stakeholders. The ideal candidate has over 10 years of experience in...

RACV Head Office Melbourne | Hybrid Opportunity – 3 days Noble Park / City Office New Opportunity | Permanent Full Time Discount on RACV Products | Competitive Salary We’re looking for a Service Design Lead (AI) to help us transform how we operate We’re on a mission to reimagine how our employees and frontline consultants support Members. This role is...

RACV Head Office Melbourne | Hybrid Opportunity – 3 days Noble Park / City Office New Opportunity | Permanent Full Time Discount on RACV Products | Competitive Salary We’re looking for a Service Design Lead (AI) to help us transform how we operate We’re on a mission to reimagine how our employees and frontline consultants support Members. This role is...

A prominent Tasmanian organization is seeking an experienced Senior Project Manager for a 24-month contract in Hobart. Lead the transformation of their contact centre ecosystem leveraging AI and automation. The ideal candidate will have over 7 years of experience in managing complex technology transformations and will be responsible for delivering...

A governmental agency in New South Wales seeks a Principal Product Engineer to lead AI-enabled solutions across contact centres. This role requires a strategic technology leader with expertise in Genesys Cloud and advanced software development skills. The successful candidate will design secure customer-facing solutions, mentor engineers, and engage with...

Lead Consultant - AI Contact Centre Specialist Join to apply for the Lead Consultant - AI Contact Centre Specialist role at Mantel 1 day ago Be among the first 25 applicants Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced...

Lead Consultant - AI Contact Centre Specialist Join to apply for the Lead Consultant - AI Contact Centre Specialist role at Mantel At Mantel Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November we have experienced remarkable growth across Australia &...

A prominent Tasmanian organization is seeking an experienced Senior Project Manager for a 24-month contract. This role focuses on leading the transformation of their contact centre ecosystem by leveraging AI and automation. The ideal candidate will have over 7 years of experience managing technology transformations, ensuring exceptional member experiences....

A leading technology consulting firm in Australia seeks a Lead Consultant - AI Contact Centre Specialist to design and deliver AI-powered solutions. The role requires expertise in Amazon Connect and conversational AI technologies, focusing on client-specific solution implementations. Candidates should possess strong communication skills and experience in...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...