Customer Resolution
vor 3 Wochen
Customer Resolution & Account Support Specialist (90M ) Surfers Paradise, Gold Coast, Australia Salary: AUD45 - AUD50 per hour + Superannuation Randstad is seeking Expressions of Interest for dedicated and professional Customer Resolution & Account Support Specialists to join our talent pool for upcoming assignments within the contact centre environment. We're looking for individuals who thrive in fast-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts. Assignments may commence from January 2026 and vary in length. If you have a background in areas requiring strong financial acumen, complex negotiation, or dispute resolution, we encourage you to apply. Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters. Proactively engage with customers to understand their circumstances and develop tailored account resolution strategies or payment arrangements. Act as a key representative, maintaining a high standard of service and ensuring all interactions adhere to procedural and compliance guidelines. Skills/experience required: Exceptional ability to navigate complex and sensitive customer interactions, leveraging highly developed communication and negotiation skills. Demonstrated success in building professional relationships and rapport while effectively engaging with a diverse range of internal and external stakeholders. Proven ability to meet individual and team KPIs in a target-driven professional environment. Experience working within strict policies and procedures to maintain operational consistency and compliance. A proven track record of collaborative team engagement and strong interpersonal abilities to achieve shared goals. Demonstrated high-level proficiency in various computer systems and CRM platforms, with an ability to quickly adapt to new technology. Experience gained within Banking, Insurance, Financial Services, or Sales environments will be highly regarded, specifically in roles focused on Complex Account Management, Conflict Resolution, or Arrears Management. Ability to pass a criminal history check is mandatory for these assignments. * Please note, this is an expression of interest. * Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Aoife Bradley - Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. #J-18808-Ljbffr
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Customer Resolutions Officer
vor 1 Woche
Sunshine Coast Regional, Österreich Unitywater VollzeitOverview Join to apply for the Customer Resolutions Officer role at Unitywater . Direct message the job poster from Unitywater. About The Role The Customer Resolutions Officer is responsible for responding to customer enquiries and complaints with accuracy, professionalism and care. You will prepare clear written responses, provide timely information, and...
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Hybrid Customer Resolutions Specialist
vor 1 Woche
Sunshine Coast Regional, Österreich Unitywater VollzeitA leading utility provider is seeking a Customer Resolutions Officer to handle customer enquiries and complaints with professionalism and care. This position involves preparing clear written responses and collaborating with internal teams to resolve issues effectively. The successful candidate will demonstrate strong customer service skills, organization,...
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Customer Resolution Specialist
vor 12 Stunden
Council of the City of Sydney, Österreich insurance & care NSW VollzeitCustomer Resolution Specialist Summary: Receive, respond, manage and effectively resolve enquiries and complaints received by customers via telephone, email or web. Location: Sydney CBD 12 months Fixed Term Contract as a Customer Resolution Specialist with icare Hybrid working environment, office in Sydney CBD Starting Salary Offering of $129,464 About the...
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Advisor, Issues
vor 12 Stunden
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitAdvisor, Issues & Complaints Resolution NSW Department of Customer Service Join to apply for the Advisor, Issues & Complaints Resolution role at NSW Department of Customer Service . Pay NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...
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Part-Time Dispute Resolution Specialist
vor 3 Wochen
Gold Coast City, Österreich Safe Financial Group VollzeitA financial services company in Southport is seeking a Dispute Resolution Officer for 1 to 2 days per week. The role involves managing customer complaints and ensuring fair outcomes in line with internal procedures. Ideal candidates will have experience in complaint handling, strong communication skills, and familiarity with financial regulations. Join a...
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Customer Resolution
Vor 5 Tagen
Council of the City of Sydney, Österreich MA MISSION AUSTRALIA VollzeitA leading non-profit organization in New South Wales is seeking a Customer Resolution Manager to lead and improve customer service touches within their housing division. The role requires substantial experience in customer service management, complaints resolution, and a commitment to advocate for customer voices. This position offers a chance to make a...
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Customer Resolution Manager
Vor 5 Tagen
Council of the City of Sydney, Österreich MA MISSION AUSTRALIA VollzeitPermanent Full Time| 35 hours / week Location : Any State Based Location Salary : $109,312 + Super + NFP Salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in...
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Customer Resolution Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitJoin to apply for the Customer Resolution Specialist role at Commonwealth Bank Where do you fit in? We are seeking a Customer Resolution Specialist to join Home-in to support our Customer Support Operations and Partnered Lawyer Firms in delivering exceptional service to customers throughout their home‑buying journey. The Customer Support Operations is...
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Gold Coast City, Österreich Safe Financial Group VollzeitDispute Resolution Officer – Casual 1 to 2 days per week At Safe Financial, we’ve been helping Australians for over 25 years with fair and responsible financial solutions. We take pride in being a values‑led organisation where customer fairness, compliance, and integrity come first. We’re now seeking a Dispute Resolution Officer to join our growing...
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Customer Resolution Specialist
Vor 3 Tagen
Council of the City of Sydney, Österreich Home-in VollzeitWe are seeking a Customer Resolution Specialist to join Home-in to support our Customer Support Operations and Partnered Lawyer Firms in delivering exceptional service to customers through-out their home-buying journey. The Customer Support Operations is pivotal to our business as we are responsible for ensuring the success of each and every one of our...
