Customer Resolutions Officer
vor 1 Woche
Overview Join to apply for the Customer Resolutions Officer role at Unitywater . Direct message the job poster from Unitywater. About The Role The Customer Resolutions Officer is responsible for responding to customer enquiries and complaints with accuracy, professionalism and care. You will prepare clear written responses, provide timely information, and work with internal teams to resolve issues effectively. The role supports continuous improvement by identifying trends and contributing ideas that enhance customer experience and team performance. You will also assist with creating templates and tools to support efficient workflows and demonstrate a commitment to Unitywater’s safety and service standards. This is a max term 12 month opportunity based at our Maroochydore head office to start February 2026. Responsibilities Resolve customer enquiries and complaints with timely, professional support. Work with internal teams to deliver clear, effective solutions. Identify trends and improvements that enhance customer experience. About You Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role: Strong customer service experience and a commitment to delivering high-quality support. Certificate III in Business Administration, relevant industry experience, or other relevant qualification. Clear and confident communication skills, with the ability to handle difficult conversations professionally. Good organisational skills, able to prioritise tasks and meet deadlines under pressure. A proactive approach, using sound judgement and taking initiative when resolving issues. The ability to quickly learn new systems and confidently use Microsoft Office and other applications. Strong attention to detail and a focus on producing accurate, high-quality work. Working at Unitywater We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself. As a Unitywater team member you will enjoy a range of benefits: Flexibility: hybrid and flexible working, purchase annual leave and access to floating public holidays. Wellbeing: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers. Learning and Development: opportunities including Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships. Extras: employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility. How to apply Please apply online following the links, and make sure to upload your up-to-date CV. If you’re successful we will need you to undergo a few checks…. You will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening. Contact For further information please contact the Careers team at We’re committed to responding to every applicant. #J-18808-Ljbffr
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