Scheduling Team Leader
vor 22 Stunden
Scheduling Team Leader | Full Time | Regional NSW and WA Full‑time role working one day from the local home care office. Empower older people to stay at home. Competitive salary + Not‑for‑profit tax‑free benefits. About the role As a Scheduling Team Leader, you will support the provision of efficient delivery of home services across Regional NSW (Central West, Mid‑State & Murrumbidgee) and WA. You will provide the highest quality customer service, consistent with Baptist Care’s scheduling principles. You will provide effective support and supervision to members of the Scheduling team and support the Management team by ensuring service delivery KPIs and efficiency targets are met. Typical day includes Scheduling services for care workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business. Allocating work to care workers in a timely manner according to their skill set and geographical location. Ensuring that all services are covered and workers are fully utilised, minimising overtime and downtime. Understanding the qualifications of care workers and matching with the requirements of customers and carers. Managing rostering for day‑to‑day urgent situations as they arise. Being rostered on‑call on a rotating basis. At BaptistCare at home, we empower our staff by offering a supportive work environment, training opportunities and financial benefits including salary packaging and stability working for an industry‑leading provider. About you You are a born communicator with high organisational skills, committed to delivering exceptional customer service. Requirements Proficiency in the operation of customer databases and Microsoft Office suite of applications. Experience in a similar role within an aged‑care or health‑care setting is advantageous and a flair for problem‑solving. A flexible attitude and a can‑do approach. Outstanding organisational skills with the ability to effectively manage time. Ability to achieve under tight deadlines in a fast‑paced environment. High attention to detail and ability to multitask. Demonstrated ability to work under minimum supervision and as part of a team. Exceptional communication and interpersonal skills to support clients, their families, employees and key stakeholders. Ability to manage the complexities of a team, including aspects of human‑resource management. If you have a warm and friendly nature, a high regard for life, health and well‑being, and genuinely enjoy helping people – then you’ll be perfect for the BaptistCare team. About Us We love what we do and the communities we help. Join a team who make a difference and deliver life‑transforming care. We’re a not‑for‑profit organisation that connects with families, communities and thousands of individuals, and we also give back through domestic‑violence prevention initiatives, affordable housing and no‑interest loans to the disadvantaged. Apply now Successful applications will be subject to a police background check. #J-18808-Ljbffr
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