APAC Merchant Experience Architect

About the Role As the Merchant Experience Program Lead for APAC, you’ll drive key initiatives to enhance the overall Merchant Experience across Restaurants, Direct and Retail across our major APAC markets. This role will be based in ANZ and report into the APAC Restaurants and Direct Lead, while working closely with regional stakeholders across the broader...

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a...

A leading tech firm in Australia seeks an experienced Enterprise Architect to drive strategic engagements and lead technical solutions. This role involves working closely with C-level stakeholders to align technology with business outcomes, drawing on over 10 years of experience in the field. The candidate should have a strong technical background and...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

A leading financial services company is searching for a Customer Service Group Lead - Merchant. This critical role entails managing the SMB Merchant Experience while driving improvements in customer satisfaction and efficiency. With over 5 years of experience in a contact center, you'll navigate complex environments and ensure exceptional Merchant...

A leading global supply chain platform is seeking a Merchant Experience Specialist in Sydney or Melbourne to enhance the merchant experience. The role involves managing inquiries, resolving issues, and ensuring satisfaction with proactive responses. Candidates should have customer service experience, excellent communication skills, and be comfortable with...

A global technology company seeks a Customer Service Group Lead - Merchant in Melbourne. You'll manage inbound customer service teams, ensuring high-quality merchant experiences and operational efficiency. The role requires over 5 years of contact centre experience, strong stakeholder management, and problem-solving abilities. You'll coach team leaders and...

A growing digital infrastructure firm is seeking an experienced Enterprise Architect to shape innovative technology ecosystems. This role involves developing enterprise architecture, providing strategic guidance, and empowering teams across the APAC region. Candidates should have over 5 years of relevant experience, strong communication skills, and a...

Merchant Success Manager- Mandarin Speaker As a member of the ShipBob Team, you will be part of a growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The Merchant Success Manager (MSM) will build and manage solid partnerships...

Overview Merchant Success Manager – Mandarin Speaker at ShipBob. Location: Sydney CBD (hybrid position requiring 2–3 days per week in the Sydney office). Shift Timings: 7am - 4pm AEST. Role Description The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each...