Global Merchant Experience Leader

A global technology company seeks a Customer Service Group Lead - Merchant in Melbourne. You'll manage inbound customer service teams, ensuring high-quality merchant experiences and operational efficiency. The role requires over 5 years of contact centre experience, strong stakeholder management, and problem-solving abilities. You'll coach team leaders and...

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe. Founded in...

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe. Founded in...

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a...

Job Summary We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will deliver swift and efficient service to merchants and end customers, working closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities Front‑line service to merchants and...

About the Role As the Merchant Experience Program Lead for APAC, you’ll drive key initiatives to enhance the overall Merchant Experience across Restaurants, Direct and Retail across our major APAC markets. This role will be based in ANZ and report into the APAC Restaurants and Direct Lead, while working closely with regional stakeholders across the broader...

We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. You will work closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities: Front-line...

Operations Manager - Merchant Experience Melbourne About the Team At DoorDash, we’re building a world‑class Operations team to support our rapidly growing Australian market. As we scale, we’re looking for an Operations Manager to lead the charge in delivering exceptional service to our customers, merchants, and Dashers. You’ll be at the forefront of...

An innovative transportation company is seeking a Merchant Experience Program Lead in Australia to enhance merchant experience across APAC markets. The role requires collaboration with commercial and operational teams to execute key initiatives. Candidates should possess a strong commercial mindset, program management skills, and the ability to influence...

A leading delivery and logistics company in Melbourne is seeking an experienced Operations Manager for the Merchant Experience team. In this role, you will lead, coach, and develop customer experience consultants while driving operational excellence and collaborating with cross-functional teams. The ideal candidate has over 8 years of experience in customer...