Merchant Support Agent
vor 1 Woche
Job Summary We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will deliver swift and efficient service to merchants and end customers, working closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities Front‑line service to merchants and end customers, handling client‑facing calls and inquiries with professionalism and efficiency. Onboard and train merchants on our internal platforms. Troubleshoot basic technical issues related to merchant accounts, platforms, and transactions, guiding clients through simple technical solutions. Ensure KPIs and daily tasks are completed to a high standard. Maintain set SLAs, identifying and escalating issues as needed. Collaborate with leadership to develop and implement service improvements and best practice procedures. Identify and investigate recurring issues, contributing to root‑cause analysis and effective solutions. Assist in evaluating and improving the service provided to both internal teams and clients. Act as the key escalation point of contact for complex issues. Maintain direct interaction with merchants and end customers, solving basic technical issues, addressing high‑priority inquiries, and ensuring an excellent customer experience. Requirements Previous experience in a client‑facing role with a focus on delivering exceptional service. Strong problem‑solving and analytical skills, with a track record of resolving client issues and enhancing service delivery. Basic technical support experience or familiarity with troubleshooting technical issues is preferred. Ability to work collaboratively with team members and leaders to identify challenges and implement improvements. Must be based in Australia; no sponsorship available. Excellent English communication skills, both written and spoken. A can‑do attitude, able to handle a high‑volume workload with accuracy and efficiency. Teamwork‑oriented. Additional Information This is a full‑time position, Monday to Friday, with hybrid working arrangements. The role requires working from the Melbourne office 3 days a week. #J-18808-Ljbffr
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Merchant Support Agent
vor 1 Woche
Melbourne, Österreich Global-e VollzeitWe are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. You will work closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities: Front-line...
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Merchant Support Specialist
vor 1 Woche
City of Melbourne, Österreich Global-E VollzeitA leading e-commerce company in Melbourne seeks an experienced Merchant Support Agent. The role includes providing exceptional client-facing service, troubleshooting basic technical issues, and facilitating merchant training. Candidates should possess strong problem-solving skills, excellent English communication abilities, and a teamwork-oriented mindset....
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Merchant Support Representative
Vor 6 Tagen
City of Melbourne, Österreich Square VollzeitCompany Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer‑to‑peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay / Clearpay, to provide a better way to send, spend, invest, borrow and save to our...
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Merchant Support Specialist — Hybrid Melbourne
Vor 4 Tagen
City of Melbourne, Österreich Square VollzeitA global technology company is seeking a Merchant Support Experience team member based in Melbourne, VIC. This hybrid role involves handling inquiries from retail partners and delivering excellent service through both voice and digital channels. Candidates should have a proven track record in customer service and the ability to work in a B2B environment....
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Field Technician III — On-Site Tech
Vor 4 Tagen
City of Melbourne, Österreich Moneris VollzeitA leading financial services provider is seeking a Field Technician in Victoria, Australia. In this role, you will leverage your technical expertise to troubleshoot, install, and maintain electronic equipment at merchant sites. You will also focus on delivering exceptional service and building strong relationships with merchants. The position comes with...
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Merchant Success
vor 3 Wochen
City of Melbourne, Österreich Fat Zebra VollzeitA leading fintech company in Melbourne is seeking a Client Services Consultant to manage merchant relationships and provide technical support. In this role, you will build strong partnerships, troubleshoot issues, and monitor account health. The ideal candidate has 2–5 years in a customer-facing position, excellent communication skills, and a solid...
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Merchant Experience Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich ShipBob VollzeitAs a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a...
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Field Technician – Merchant POS Install
vor 1 Woche
City of Melbourne, Österreich Australian Marketing Services (Ams) VollzeitA leading FinTech company in Melbourne seeks a Field Technician to install and support merchant payment systems. The role includes providing on-site training, troubleshooting, and ensuring compliance with payment security standards. Ideal candidates will have experience with POS systems and strong communication skills. This position offers a competitive...
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Merchant Success Manager- Mandarin Speaker
vor 3 Wochen
Council of the City of Sydney, Österreich ShipBob VollzeitOverview Merchant Success Manager – Mandarin Speaker at ShipBob. Location: Sydney CBD (hybrid position requiring 2–3 days per week in the Sydney office). Shift Timings: 7am - 4pm AEST. Role Description The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each...
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Operations Manager
vor 3 Wochen
City of Melbourne, Österreich DoorDash Australia VollzeitOperations Manager - Merchant Experience Melbourne About the Team At DoorDash, we’re building a world‑class Operations team to support our rapidly growing Australian market. As we scale, we’re looking for an Operations Manager to lead the charge in delivering exceptional service to our customers, merchants, and Dashers. You’ll be at the forefront of...
