Merchant Support Specialist — Hybrid Melbourne

A leading e-commerce company in Melbourne seeks an experienced Merchant Support Agent. The role includes providing exceptional client-facing service, troubleshooting basic technical issues, and facilitating merchant training. Candidates should possess strong problem-solving skills, excellent English communication abilities, and a teamwork-oriented mindset....

A financial technology company is seeking a Dispute Resolutions Specialist in Melbourne, VIC. The role involves managing customer and merchant disputes, supporting the Customer Service team with escalated complaints, and providing detailed reports for dispute resolution. Ideal candidates will have strong customer service and communication skills, alongside a...

We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. You will work closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities: Front-line...

Job Summary We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia. In this role, you will deliver swift and efficient service to merchants and end customers, working closely with the Director of Merchant Support to ensure high standards are met. Key Responsibilities Front‑line service to merchants and...

A leading fintech company in Melbourne is seeking a Client Services Consultant to manage merchant relationships and provide technical support. In this role, you will build strong partnerships, troubleshoot issues, and monitor account health. The ideal candidate has 2–5 years in a customer-facing position, excellent communication skills, and a solid...

A leading payments technology company in Melbourne is seeking a Client Service Consultant to build and maintain relationships with merchants. The role involves resolving technical questions and collaborating with sales to drive merchant success. Ideal candidates will have 2-5 years in customer-facing roles and a strong understanding of technical systems....

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a...

Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer‑to‑peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay / Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

A leading financial services company is searching for a Customer Service Group Lead - Merchant. This critical role entails managing the SMB Merchant Experience while driving improvements in customer satisfaction and efficiency. With over 5 years of experience in a contact center, you'll navigate complex environments and ensure exceptional Merchant...

A logistics solutions company in Melbourne is seeking an individual to oversee the movement of parcels between merchants and carriers. The role involves managing exceptions, responding to customer service queries via Zendesk, and collaborating with multiple teams. Successful candidates will demonstrate excellent communication skills, the ability to handle a...