Emergency Clerk

Be the frontline support in a fast-paced Emergency Department Join a team that values accuracy, professionalism, and patient care Enjoy a dynamic role with variety and growth opportunities Manage patient admissions and deliver exceptional clerical support in one of NSW’s busiest Emergency Departments. Employment Type: Permanent Full TimePosition Classification: Administration Officer Level 3Remuneration: $ - $ per annumHours Per Week: 38Location: Westmead Hospital Where you'll be working Westmead Hospital is one of Australia’s largest and most advanced healthcare facilities, providing world-class care to a diverse community. You’ll be part of a dedicated team that ensures seamless patient experiences in a high‑pressure environment. Collaborative and supportive clerical team Strong focus on accuracy, confidentiality, and patient‑centred service Inclusive workplace embracing diversity and cultural sensitivity Opportunities for ongoing training and development Located in Western Sydney with excellent transport links What you’ll be doing As an Emergency Clerk, you’ll play a critical role in the smooth operation of the Emergency Department by managing patient registrations, admissions, and essential administrative tasks. This position requires attention to detail, strong communication skills, and the ability to thrive in a fast‑paced environment. Key responsibilities Register and update patient details accurately in hospital systems Complete admission paperwork and guide patients on financial classifications Handle cash transactions and maintain compliance with cash handling procedures Liaise with clinical staff, interpreters, and transport services to coordinate care Train new staff and maintain compliance with mandatory education requirements Ready to make a difference in healthcare? Join NSW Health and be part of a team that values precision, compassion, and excellence. Apply now and help us deliver outstanding care to our community. Submit online your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. Selection Criteria Demonstrated extensive exceptional front‑line customer service skills in a medical or hospital environment with ability to maintain strict confidentiality. Demonstrated computer literacy and data entry skills with the knowledge and use of IT applications including Microsoft Office and hospital based information systems (iPM, FirstNet, Cerner, Powerchart). Demonstrated high level interpersonal skills, high level verbal and written communication skills. An ability to work as an effective and efficient team member demonstrating initiative, judgement and contributing positively to team operations. Ability to work autonomously and actively participate within a multidisciplinary team. Excellent organisational and time management skills with the ability to prioritise work. Demonstrated ability to work a 24/7 rotating roster. Requisition ID: REQ Applications Close: 30 th November 2025 For inquiries about the role, contact Jenny Hart on People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability. Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport) NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today. #J-18808-Ljbffr