Healthdirect Chief Clinical and Consumer Officer

Healthdirect Chief Clinical and Consumer Officer Position title: Chief Clinical and Consumer Officer Organisation: Healthdirect Location: Sydney NSW Reports to: Chief Executive Officer Line manager to: Senior Medical Director, Clinical Governance & Quality Manager, Quality & Regulatory Manager, General Manager Strategy & CX Division: Quality, Safety & Experience Division (Total staff: 20) About Healthdirect Australia Healthdirect Australia is transforming how Australians access care, delivering trusted guidance at scale while easing pressure on the health system. Its commitment to digital innovation – including AI‑enabled triage, virtual care integration and personalised tools – positions it at the forefront of a more connected, responsive healthcare landscape. Owned collectively by all Australian governments — State, Territory and Federal — Healthdirect provides free, high‑quality digital and virtual health services designed to support every Australian. About the Division The Quality, Safety and Experience Division brings together clinical leadership and consumer insight to guide safe, high‑quality and trusted services. It connects clinical governance with consumer expectations, using both professional and lived experience to strengthen care models and service design. The Division fosters innovation, contributes to health system strategy and provides thought leadership on how virtual care can evolve to meet community needs. About the role The Chief Clinical and Consumer Officer (CCCO) is a senior clinical leader with a clear vision for the future of virtual care. They bring strategic insight into emerging technologies, new models of care and a diverse clinical workforce operating at the top of scope, supported by safe and well‑governed AI. The CCCO ensures clinical governance and consumer perspectives are embedded across Healthdirect’s services. They bring credibility to service design, uphold quality and safety, and champion the consumer voice as a key driver of improvement. Through partnerships across the sector, they help shape a connected virtual care model that strengthens trust and supports national health system evolution. Responsibilities Clinical Governance Lead Healthdirect’s clinical governance strategy and set expectations for safe, high‑quality care. Provide executive assurance over clinical risk, quality systems and accreditation. Ensure governance reflects shared responsibilities across internal teams, workforce providers and technology vendors. Consumer Experience Integrate consumer insights into quality frameworks and oversee complaints and service improvement. Ensure culturally safe, accessible and easy‑to‑navigate services. Strengthen national trust through consistently high‑quality experiences and contemporary service models. Champion new ways of delivering care that align clinical insight, technology and consumer expectations. Work with partners and vendors to bring safe, forward‑looking solutions into practice. Prioritise innovation that strengthens trust, safety and system performance. Health System Change, Engagement & Advocacy Lead system‑wide change through clinical credibility and strong relationships across the health community. Advocate for Healthdirect’s value and the virtual care agenda nationally and internationally. Mindset and Culture System‑minded and collaborative You value collective success across the executive team and broader system. Accountable and purpose‑driven You take responsibility for outcomes and help build a culture of clarity, growth and shared achievement. Respectful, thoughtful and clear in communication You build trust, align your Division with Healthdirect’s purpose and contribute to a cohesive executive team. Curious and open to innovation You embrace new ideas and emerging technologies with a calm, safety‑first mindset. Energised by meaningful work, with balance outside it You recognise that wellbeing and creativity come from interests and relationships beyond the workplace. Experience, Knowledge and Qualifications Experience Senior executive leadership with impact in clinical governance, quality and safety. Proven record leading reform or transformation involving multiple stakeholders or technology‑enabled change. Experience in virtual care or digital service development. Strong experience integrating consumer perspectives into governance and service improvement. Confident engagement with Boards, regulators and policymakers. Knowledge & Skills Deep understanding of the health system and opportunities in virtual care and technology. Strong digital fluency connecting clinical governance, consumer experience and technology. Sophisticated governance capability balancing risk, innovation and system pressures. Excellent communication and influencing skills. Ability to lead multidisciplinary teams with clarity and accountability. Qualifications Medical practitioner with current (or re‑registrable) AHPRA or equivalent international registration. Postgraduate qualifications in health administration, public health, leadership or management. Training in clinical governance, quality or patient safety. Further study in digital health, health informatics, AI governance or data ethics. Experience contributing to standards or national policy in virtual care or digital health. Working at Healthdirect Healthdirect values an inclusive, supportive culture where people can grow their careers and make a meaningful impact. Values‑driven team environment focused on ambition, innovation, accountability and balance. Opportunities for growth across diverse projects. Hybrid workplace with a Sydney office designed for collaboration (executive team may require >2 days onsite). Excellent transport links and end‑of‑trip facilities. Encouragement to contribute through research, boards, mentoring or volunteering. 14 weeks paid parental leave for all parents. Wellbeing programme run by staff. The chance to shape employee experience and organisational performance. General Leadership Capabilities Stay abreast of developments in your specialty and communicate them effectively. Be recognised internally and externally as a specialist. Challenge ideas constructively when needed. Build productive relationships across the organisation and broader networks. Foster environments where teams deliver collectively. Encourage approaches that meet diverse needs. Communication (Advanced) Deliver key messages confidently and influence to effect change. Communicate effectively in difficult situations. Negotiate outcomes across Healthdirect, with governments and with the Board. Creative Problem Solving (Advanced) Identify systemic problems and build consensus around solutions. Deliver validated new business ideas and articulate their potential. Use and teach creative problem‑solving techniques for complex challenges. Decision Making (Advanced) Provide frameworks for organisational decision‑making and use them for complex choices. Model strong judgement in challenging circumstances. Seek ongoing improvement in your decision‑making. Company Values Care – We are passionate about a healthier Australia. Courage – We innovate and meet challenges. Collaborate – We are one team. For more information contact Applications close: 5/12/25 (COB) Seniority level Executive Employment type Full‑time Job function Health Care Provider Industries Medical Practices #J-18808-Ljbffr