Reservations Telephone Agent

RAC is proud to offer unforgettable holiday experiences across Western Australia. As part of our continued growth, we're looking for a customer-focused Reservations Telephone Agent to join our Parks & Resorts team and provide exceptional service to our members and guests. Reporting to the Revenue & Member Experience Manager, this full-time role is ideal for someone passionate about customer service, tourism and creating memorable guest experiences no matter where they are calling from. Join a supportive team within RAC's Travel & Tourism division and play a key part in helping guests plan their perfect holiday across our iconic portfolio of holiday parks and nature-based resorts. What will you be doing? As a Reservations Telephone Agent , you will be the first point of contact for incoming enquiries and bookings across RAC's Parks & Resorts. Working 7.5 hour shifts Monday - Friday anywhere between 8 AM and 6 PM, you'll provide friendly, efficient and knowledgeable service over the phone to guide guests through booking options, rates, accommodation features and local experiences. This role is perfect for someone who thrives in a customer-focused, fast-paced environment and enjoys supporting guests in planning their next adventure. Answer incoming calls efficiently and assist members and guests with enquiries and reservations. Provide accurate information on room types, availability, rates, park facilities, and local attractions. Process bookings, update guest records and complete phone-based sales administration. Respond to voicemail and missed calls promptly and professionally. Assist with special requests, restaurant bookings, events and general travel assistance. Maintain knowledge of key events and activities across all RAC Parks & Resorts. Resolve customer concerns where possible and escalates when required. Process digital payments and complete transactions in line with standard operating procedures. Collaborate with park operations, food & beverage and head office teams to ensure seamless guest communication. Keep your workspace organised and complete shift handovers to ensure guest needs are met. What you'll bring to the team Experience in hospitality, hotel operations, call centre, reservations or customer service. Strong communication skills and a professional, friendly phone manner. Ability to manage multiple tasks, prioritise and work efficiently in a dynamic environment. A commitment to delivering an outstanding member and guest experience. Strong problem‑solving skills and the confidence to handle enquiries with tact and diplomacy. Ability to work well with colleagues across multiple teams and locations. Knowledge of NewBook PMS is a bonus Why you'll love working with us Competitive salary and stable full-time employment. Work/life balance with opportunity to work from home once the training period is complete. Supportive team culture within a large, reputable WA organisation. Opportunities for career development across RAC's Parks & Resorts. Access to RAC employee benefits, discounts and wellbeing programs. Be part of a passionate team dedicated to helping guests create memorable holiday experiences. How to Apply Ready to bring exceptional service to our guests from the very first phone call? Click 'Apply' today and join the team at RAC Parks & Resorts. About RAC At RAC, we're committed to creating an inclusive workplace where everyone feels valued. We encourage applications from people of all backgrounds and celebrate the richness of diversity. If you require adjustments during the application or interview process, please contact our Talent Acquisition Team—we're here to support you. #J-18808-Ljbffr