Concierge Security, Security – MV

Grade 2; Value Range 2 ($71,311 base of grade plus statutory superannuation) Employment status Ongoing: Multiple positions (Full-time and Part-time) Location Contact name Dell Fisher Contact email About this role Australia’s largest public museum organisation is seeking Concierge Security staff to join the team at Museums Victoria. About Museums Victoria Ever dreamed of working where dinosaurs roam, stars explode, and the world’s most fascinating stories come to life? Welcome to Museums Victoria (MV)—where every day offers the chance to create unforgettable experiences. As one of the southern hemisphere’s largest and most iconic museum organisations, we’re more than exhibits—we’re about immersive, engaging moments that spark curiosity, creativity, and connection. Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV transforms spaces and stories into something truly unmissable. Join a passionate team that brings bold ideas to life—and makes discovery part of the everyday. About the position Reporting to the Security Operations Center (SOC), this Concierge Security role uniquely combines security responsibilities with exceptional customer service. The successful applicant will be well-versed in the layout and details of the assigned spaces, providing visitors with engaging experiences and informative answers about Museums Victoria’s exhibits, artifacts, and facilities—all while maintaining rigorous security standards. This position is accountable for monitoring designated areas to identify and prevent security breaches, theft, and other disturbances, coordinating closely with the SOC to report suspicious activities and elevate incidents promptly. With comprehensive knowledge of the facility’s layout, exhibits, and history, the role fosters a positive, welcoming environment while ensuring vigilant protection of museum assets and visitors. Key duties include Security Monitoring: Oversee designated museum spaces—including galleries, collection areas, and public zones—to prevent theft, monitor activity, and ensure visitor and asset safety. Customer Service: Provide a high standard of visitor engagement, offering accurate information about exhibitions, programs, and facilities, while supporting ticket sales and customer satisfaction. Incident Reporting: Log and communicate incidents clearly and promptly through the SOC system, maintaining thorough documentation and supporting investigations where needed. Team Coordination: Collaborate with SOC staff to track team locations, coordinate emergency responses, and maintain situational awareness across the site. Emergency Response: Respond swiftly and effectively to emergency situations, supporting evacuations, administering first aid, and assisting visitors and colleagues during incidents. General Operations Support: Assist with opening and closing duties, facilitiates technical or delivery-related activities, and perform security sweeps. The successful applicant will have Excellent verbal communication and customer service skills, with the ability to interact confidently and professionally with a diverse range of visitors. A calm and composed approach in high-pressure situations, with demonstrated capability in managing emergencies and responding effectively. Proficiency in using security software, surveillance systems, and incident reporting tools, along with strong attention to detail and the ability to manage sensitive information securely. Demonstrated ability to engage with people in a meaningful way, creating positive, informative, and memorable visitor experiences. Previous experience in a security role, ideally within a customer-facing or public environment such as a museum, gallery, or event space. Certificates II in Security Operations, current First Aid and CPR certification, and a valid Victorian Driver’s Licence. Willingness to undergo and successfully pass a National Police Records Check and a Working with Children Check (at the applicant’s expense). #J-18808-Ljbffr