System Support Engineer

vor 1 Woche

City of Melbourne, Österreich Safc Vollzeit

Overview JOB OBJECTIVE : To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu Responsibilities Account Management Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory) Ensure timely provisioning and deprovisioning aligned with onboarding / offboarding processes Data Maintenance Update employee records, roles, and system permissions as requested Ensure accuracy and consistency across internal platforms Ticket Handling Respond to and resolve support tickets related to account access, data corrections, and system issues Document actions taken and escalate complex issues when necessary Security & Compliance Follow access control policies and ensure proper authorization for account changes Maintain confidentiality and integrity of user data Collaboration Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels Communicate clearly with users regarding ticket status and resolution Job Specifications Education bachelor's degree in information technology, Computer Science, or a related field Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus Technical Skills Basic familiarity with : Internal systems (e.g., HRIS, ERP) Active Directory or user account management Ticketing platforms (e.g., Jira, ServiceNow) Microsoft Office and Windows OS Soft Skills Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn Work Environment Office-based Tools Used Ticketing systems, internal databases, remote desktop tools, basic reporting platforms #J- Ljbffr #J-18808-Ljbffr

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