Claims Officer

About Zurich Cover-More Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers. Due to growth and acquisitions, we have multiple Claims Officer positions to commence in December. You’ll receive comprehensive training in the office (approx. 4 – 5 weeks) and then have the flexibility of working from home 5 days a fortnight. What’s the job? You’ll be a key point of contact for all claims enquiries in the end-to-end management of a claims portfolio you manage You’ll provide claims support to our customers primarily via phone and email, but also other channels as required You’ll liaise with multiple internal support teams and provide reports and updates on metrics and team initiatives You’ll work to meet the KPI’s and quality expectations of the role You’ll work to keep our business within legislative and operational parameters and ensure a seamless claims process for our customers What are we looking for? We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career You’ll be available to work Monday - Sunday on a rotating roster between 7 : 00 AM and 7 : 00 PM (AEST) You’ll ideally possess previous claims management or financial administration experience You’ll be passionate about providing a strong customer experience (contact centreexperience highly advantageous) You’ll consistently deliver strong verbally and written communication skillswhen dealing with both internal and external stakeholders You’ll be a team player and be able to work toward shared goals, managing a delegated workload in addition to ad hoc responsibilities You’ll have a quick eye and attention for detail, and be able to use that information wisely Why choose us? We value optimism, caring, togetherness, reliability, results focus and forward-thinking. We have more than 2900 employees worldwide : we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let’s go great places together To learn more about working at Zurich Cover-More, check out our careers and benefits page #J-18808-Ljbffr