Claims Officer Liability Claims

Primary Details Time Type: Full time Worker Type: Employee Position: Claims Officer – Liability Claims Location: Brisbane Employment Type: Permanent Full Time role The opportunity An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team. Your new role QBE Insurance currently has the opportunity to join the business in the role of Claims Officer within our QLD Liability Claims space. This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end‑to‑end personal injury and property liability claims and acting within legislative requirements to support the QLD Liability Claims unit in achieving its targeted objectives. Key responsibilities Effectively manage Queensland liability claims with a proactive approach ensuring accurate assessment, validation and timely resolution delivered with professionalism and attention to detail. Interpret policy coverage to assess claim eligibility, escalating complex issues when necessary. Build and maintain strong relationships with insured parties, brokers, investigators, solicitors and the general public. Ensure compliance with all relevant statutory guidelines, standards and privacy requirements. Initiate and complete recovery actions from third parties where applicable. Conduct regular self‑audits of claims files to support positive internal audit outcomes. Respond to enquiries in a timely, accurate and courteous manner, maintaining professionalism and confidentiality. About You Legal qualifications are beneficial but not essential, with a strong background in Public Liability and Personal Injury claims preferred. Proven experience in dispute resolution including informal settlement conferences, mediations, trials and alternative dispute resolution processes. Strong technical expertise in managing diverse claims portfolios (bodily injury, property damage, product liability) and interpreting investigation reports for sound decision‑making. Understanding of underwriting procedures and policy wordings across a diversified liability portfolio. Ability to collaborate effectively with external providers such as lawyers, loss adjusters and consultants. Commitment to industry standards including the General Insurance Code of Practice and the ability to build and maintain strong client relationships. About QBE We can never really predict what’s around the corner, but at QBE we ask the right questions to enable a more resilient future, helping those around us build strength and embrace change. We are an international insurer building momentum towards our vision of becoming the most consistent and innovative risk partner. With more than 13,000 people working across 26 countries, we are big enough to make a real impact but small enough to provide a friendly workplace where people are down‑to‑earth, passionate and kind. Benefits Hybrid Working – a mix of working from home and in the office to enhance your work‑life balance. Life Leave – supporting the life events we all experience and allowing you to take annual leave for rest. Free holistic wellbeing coaching, nutritional confidential counselling, and financial and legal advice. 18 weeks gender‑equal flexible leave for all new parents, including paid super. Voluntary super contributions and company matching. Income protection insurance & reimbursed death and total permanent disability insurance premiums. A range of discounts on insurance products, car hire, hotels, goods and services. Rewards & Recognition We value our employees and are proud to have been recognised for the following awards: 2025 – Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards. 2023 – Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards. 2021 – LinkedIn Top Employer & HRD Employer of Choice. 2020 – Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Platinum employer on the Australian Workplace Equality Index (AWEI). Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium‑sized program as voted by graduates. Family Friendly Workplace accredited employer since 2021. Apply Now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Application Close Date: 04/12/ :59 PM Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us. #J-18808-Ljbffr