Senior Claims Consultant

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role Gallagher Bassett are currently seeking a Senior Claims Consultant – Liability to join our team in Brisbane or Sydney. This role will be offered on a permanent full‑time basis with flexible hybrid working arrangements to be agreed. As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you’ll be looking to solidify your career within our Global Brand. How You’ll Make an Impact You will add value to Gallagher Bassett across the following: Manage a portfolio of liability claims end to end, from a General Liability perspective Interpret public liability and professional indemnity policy wordings and apply accurately Provide advice to insurer clients on indemnity, liability, quantum, reserving and settlement Liaise with various third‑party providers including solicitors, loss adjusters, brokers and barristers Settle claims within client service instructions, company guidelines and delegated authority Attend client meetings where applicable (some after hours with the UK) Achieve monthly KPI’s as designated by management Comply with legislation such as Insurance Code of Practice and other relevant legislation/regulations and policy requirements Resolve complaints in accordance with company guidelines Identify potential fraud/recovery indicators for claims where applicable Payment approval responsibilities Train and mentor claims consultants within the team Help with QA requirements including regular file audits of colleagues About You We’re interested in hearing from people who possess: At least 5 years’ experience in public liability and/or professional indemnity; ANZIIF qualifications (desirable) 5+ years of personal injury experience (desirable) Experience with medical malpractice, bloodstock, and cyber claims would be advantageous Experience working with Lloyds of London Customer‑focused mindset Strong negotiation skills Excellent customer service, communication and interpersonal skills PC literate – database and Microsoft Office Time management and organisational skills A team player with ability to coach and mentor peers What We Can Offer Flexible work arrangements, including some WFH Paid parental leave Excellent working environment – our team is renowned for its dedicated, approachable people and inclusive culture built around great team support and rewarding opportunities Exciting career growth as the company expands Ongoing education and development through internal and external programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members Well‑being support through peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program, including discounts/cash‑back for hundreds of retailers Reproductive leave Birthday Club – a day off during your birthday month as a gift from GB A Brief Overview on GB Gallagher Bassett is Australia’s largest Third‑Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self‑insured corporations. Gallaher Bassett has six offices across Australia—Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney—employing over 1700 staff. Equal Opportunity Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Agency Applicants Agency applicants will not be considered for this role. If this sounds interesting to you, we want to hear from you today; click on Apply for this Job. #J-18808-Ljbffr