Senior Claims Consultant

Overview Due to new business, Gallagher Bassett are currently seeking a Senior Claims Consultant – Motor and Warranty to join our team in Brisbane. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed. The role will be working on Mechanical Warranty Insurance, Guaranteed Asset Protection Insurance, Loan Termination Insurance and Consumer Credit Insurance. As the Senior Claims Consultant you will have exposure to all Motor and Warranty lines and you’ll be looking to solidify your career within our Global Brand. How you'll make an impact Inbound calls and responding to general enquiries Manage a portfolio of Motor and Warranty claims end to end Complex claims and managing the full IDR process Interpret Motor and Warranty policy wordings and apply accurately Liaise with various third-party providers Settle claims within client service instructions, company guidelines and delegated authority Attend client meetings where applicable Achieve monthly KPI’s as designated by management Comply with legislation such as the General Insurance Code of Practice and other relevant legislation / regulations and policy requirements Resolve complaints in accordance with company guidelines Identify potential fraud/recovery indicators for claims where applicable Payment approval responsibilities Train and mentor claims consultants within the team Help with QA requirements including regular file audits of colleagues About you At least 5 years of Claims experience in Motor or Property claims Industry specific ANZIIF qualifications (desirable) Focused on customer / client outcomes Strong Negotiation skills Excellent customer service skills Excellent communication and interpersonal skills PC literate – Database and Microsoft Office Time management and organisational skills A team player that has the ability to coach and mentor fellow peers Benefits and culture If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day-to-day basis you’ll experience the following: Flexible work arrangements – including WFH Paid Parental Leave Birthday Leave Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and career development Service recognition awards Employee assistance program for yourself and immediate family members About Gallagher Bassett Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance If this sounds interesting to you, we want to hear from you today. To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Inclusion and Diversity Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr