Change & Adoption Analyst - Hawthorn East

Change & Adoption Analyst - Hawthorn East Join to apply for the Change & Adoption Analyst - Hawthorn East role at Coles Group We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30‑listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About The Team Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience. About The Role As a Change Analyst within our Technology division, you’ll play a critical role in delivering change activities. This includes conducting change impact assessments, analysis, developing change, communications and learning plans, and implementing interventions to ensure successful adoption. You’ll manage stakeholder expectations, generate buy‑in, and prepare the business for change. You will play a key role in analysing business needs, communicating change impacts, with a clear focus on Microsoft 365 and delivering engaging training and adoption sessions across a range of productivity tools. Key responsibilities Roll out AI Tools BAU training and learning support (Copilot and ChatGPT) Responsible for New Starter Inductions – covering Technology Engagement Roll out Microsoft 365 features and optimise adoption Deliver change management activities across Technology projects, ensuring alignment with project phases and objectives. Conduct impact assessments and develop documentation to support change initiatives. Support change and communications for Service Management Create and implement communication and learning plans that simplify technical changes for end users. Drive engagement and adoption of cultural, technology, process, and new ways of working changes. About You And Your Skills Minimum 5 years’ experience in a Change Analyst role; FMCG experience preferred. ServiceNow reporting and analytics highly desirable. Strong knowledge of Change Management methodologies and principles, with a focus on outcomes. Advanced skills across Microsoft 365 (SharePoint is critical). Proven experience in Technology projects and ability to translate technical changes into clear business impacts. Demonstrated success embedding cultural, technology, and process changes. Exceptional written and verbal communication skills, with the ability to influence and engage stakeholders at all levels. Experience developing effective change communications. Ability to work independently and collaboratively during times of ambiguity. In‑depth understanding of project management approaches and lifecycle phases. Experience using the ADKAR® model highly desirable. Tertiary qualification in Business, Technology, or Psychology preferred. PROSCI certification desirable. Systems thinker with strong problem‑solving skills. Passionate about change management and the value it delivers. What’s in it for you? Flexible working options – we actively encourage a positive work‑life balance and provide hybrid working options to help you achieve it. Office perks – take advantage of our gym facility and fitness classes, free parking, BBQ area, mini‑Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday programme and so much more when you come in. Discounts – eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in‑store purchases. We also offer additional periods of double discount (10%) at various times throughout the year, as well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition – give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Opportunities for learning and development – no matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programmes and job‑specific training. Paid parental leave – we understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family. Investment in your future – our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares. About The Recruitment Process We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email Job ID Employment Type Full time #J-18808-Ljbffr