Sales and Marketing Officer

Create impact. Build relationships. Help older Australians live safely at home. Scope Home Access is a leading provider of home modifications and occupational therapy services for older people and people with disability across NSW. We are seeking a proactive and organised Sales and Marketing Officer to support our Business Development Division and help us continue growing our commercial services. This role is ideal for someone who enjoys a balance of client service, marketing, relationship management, and administrative coordination. Located at Head office in Dapto, you’ll work closely with the Head of Business Development to support strategic growth, strengthen partnerships, and enhance our presence across the sector. About the Role The Sales and Marketing Officer plays a key role in supporting business development activities, maintaining strong client and stakeholder relationships, and delivering high-quality marketing outputs. You will coordinate client service functions, manage administrative and intake workflows, and develop professional marketing content that highlights the capabilities of Scope Home Access. This role also contributes to service promotion, client engagement, and efficient delivery of home modification and occupational therapy services across our commercial programs. Key Responsibilities Sales & Business Development Support the Head of Business Development to drive growth and enhance commercial service delivery. Coordinate daily client service activities and ensure clients progress efficiently through our systems. Maintain accurate data entry within CRM systems, project databases, and reporting tools. Assist with pipeline management, forecasting, and reporting requirements. Collate and analyse client data to assist with decision-making and service improvement. Manage and respond to client inquiries and complaints in a timely and professional manner. Maintain up-to-date knowledge of services, programs, and referral pathways. Build strong relationships with project partners, and industry stakeholders. Relay client updates and insights to internal teams to support project delivery. Complete all KPIs and administrative tasks to a high standard. Marketing & Communications Create and deliver targeted marketing campaigns across social media platforms. Prepare presentations, newsletters, case studies, and project updates. Maintain the company website with current content, sector news, and project profiles. Develop brochures, capability statements, and promotional assets. Coordinate participation in trade shows, expos, conferences, and networking events. Promote Scope Home Access as a centre of excellence in home modifications and occupational therapy. Support community education initiatives and relationship-building with external service providers. Identify gaps in service delivery and contribute to the development of new opportunities. Coordinate activities of the marketing team. About You We’re looking for someone who is organised, proactive, and confident communicating with a wide range of stakeholders. You will thrive in a dynamic environment, enjoy balancing administrative tasks with creative marketing activities, and take pride in delivering high-quality work. You will bring: Strong communication and relationship-building skills. Experience in marketing, sales support, client service, or similar. Proficiency with CRM systems, data entry, and reporting tools. Strong writing and content creation skills. Ability to manage competing priorities and meet deadlines. You will have: Certificate, Diploma, or Degree in Marketing, Business, Communications or a related discipline. Why Join Us? Make a meaningful difference to the lives of older people in the community. Opportunities to develop your skills across marketing, business development, and community engagement. Contribute to an organisation with a strong reputation in the home modification and OT sector. Great organisational culture. Health and wellbeing initiatives. Full-time role 35 hours/week. Additional leave days. Salary Packaging available. How to Apply Click Apply Now and upload your CV and cover letter.For more information, email ***@scopehomeaccess.com.au . Join us in promoting safe, accessible living for those who need it most. #J-18808-Ljbffr