eCommerce Assistant

We have an exciting and unique opportunity for you to progress your eCommerce career in Australia's number one destination for those who love to cook and entertain. As with any role in a rapidly growing business, we work hard, however, we are empowered and given ownership to create successful outcomes for the business and our customers. Together, as a team, we understand how our actions can impact the performance of the business and our customers which is why we work with energy, we commit, we act and we deliver for and support each other. About us Kitchen Warehouse started from humble beginnings at a single store in Fremantle, Western Australia in 1986 and even with our expansion and success, we’re still very much a family business born out of a genuine passion for home cooking and great food. Today, Kitchen Warehouse has a national store network and a dominant online presence ranging 10,000+ leading kitchenware products. As a forward-thinking business, we’re always looking for new ways to continue delighting our customers and they visit us because we offer the best selection of brands, world-class experience, and exceptional service and advice. No matter how quickly we grow, we remain connected and are guided by our core values: Authenticity: genuine experience and service Quality: standards that can be trusted Family: putting our people first Customer: at the heart of everything we do And we bring our behaviours to life every day: Take Ownership – Commit, act, and deliver Challenge Respectfully – Ask questions, share ideas, align as a team Fact-Based Conversations – Use data to drive clarity and improvement Frugality – Deliver more with less, valuing time and resources About the role You will play a key role in executing the trade and content strategy across the website, ensuring a seamless and inspiring customer journey. Reporting to the eCommerce Manager, you will support the implementation of campaign and promotional content across key digital touchpoints, and maintain accurate, up-to-date content across the site to reflect seasonal and commercial priorities. Working closely with the wider eCommerce team and other cross‑functional departments such as Marketing, Buying, and CRM, you’ll be responsible for owning and managing key trading and content functions including daily administrative and reporting activities while also supporting campaign execution, content updates, and optimising user experience that ensure the smooth operation of the digital channel. Being part of a team that delivers a best in class digital shopping experience. Key Responsibilities Conduct daily and weekly analysis on eCommerce KPIs and trading performance by extracting, manipulating, and interpreting data from Excel/Google Sheets to identify trends, performance gaps, and opportunities for optimisation. Maintain accurate and timely data entry and spreadsheets utilising formulas, to ensure trading metrics, reporting, and commercial decisions are based on complete, reliable, and up-to-date information. Prepare and support the delivery of eCommerce KPI reporting and post campaign reviews, turning raw data into clear, actionable insights for the wider team. Execution of trade and seasonal campaigns across key digital touchpoints - coordinating updates across homepage, category, and promotional pages using data-driven insights to guide placements and messaging. Conduct regular competitor, category, and performance reviews to support decision‑making and stay informed on industry patterns and digital best practices. Maintain and update product, category, and navigation content within the CMS, ensuring accuracy, alignment with trade priorities, and adherence to complex internal processes. Manage your own workflow across competing deadlines, using project management tools like Asana/Trello and documented processes to stay organised, efficient, and accountable. Collaborate with the wider eCommerce team on initiatives including upselling/cross‑selling, product recommendations, and search improvements. Support operational tasks to ensure the smooth functioning of the eCommerce team, including coordinating content briefs, checking site functionality, and ensuring a seamless user experience onsite. Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities Skills & Requirements Strong Excel/Google Sheets capability, including confident use of formulas, data manipulation, and the ability to work with large or complex data sets. Analytical mindset with a passion for numbers, problem‑solving, and turning data into meaningful insights. Exceptional attention to detail, ensuring reports are accurate, content updates follow site guidelines, and all deliverables meet quality standards. Prior experience in eCommerce, digital content, online trading, or a related retail environment. Familiarity with eCommerce platforms and content management systems (CMS). Comfort working within complex systems, processes, and workflows, with the ability to quickly learn new tools and adapt to evolving business requirements. Solid understanding of trading performance metrics, digital best practice and content coordination. Highly organised self‑starter who can manage multiple tasks, prioritise effectively, and deliver to deadlines in a fast‑paced environment. Proactive and collaborative, with excellent communication and stakeholder management skills Drive to create an exceptional online shopping experience, with a passion in kitchenware #J-18808-Ljbffr