Service Desk Administrator

At BAE Systems Australia Opportunity to work on enterprise-wide data and integration platforms. Collaboration with cross-functional teams in a modern data-driven environment. Career development and learning pathways in cloud data engineering and architecture. We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY Reporting to the Service Desk Team Lead, the Service Desk Administrator will provide an exceptional level of service support to clients and team members across the JORN ICT environment. The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalat(e) requests for support to the relevant ICT teams for further support. The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained. Key responsibilities include: Achieve and exceed service performance targets by collaborating closely with JORN Enterprise ICT team Provide technical support by triaging and resolving Service Requests through phone calls, walk-ins, email and the Service Desk incident and request management tool Deliver hands‑on and remote hardware and software support, including desktop deployments, rebuilds, hardware repairs, software installations, and general troubleshooting Maintain accurate ICT asset records by updating the asset management database and conducting routine spot‑checks and audits Protect system security and integrity by managing secure file transfers, applying operating system patches, and ensuring antivirus tools are up to date Contribute to ICT continuous improvement and project work, supporting the delivery of technical upgrades and transformation activities About YOU A current security clearance preferably NV2 Ability to sign for access to ITAR information Customer service or previous Service Desk experience desirable but not essential We believe in hiring for potential, we know that some candidates hesitate if they don’t tick all the boxes. If this role interests you, but you don’t meet all the criteria, we still encourage you to apply. About US You will be joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia’s largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant. To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information. #J-18808-Ljbffr