IT Service Desk Analyst

Join to apply for the IT Service Desk Analyst role at Device Technologies . Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high‑calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia. Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce. The opportunity… Are you a tech‑savvy professional with a passion for providing exceptional IT support? As a Service Desk Analyst, you will deliver Level 1 and 2 support across Device Technologies, ensuring smooth and secure IT operations. You'll troubleshoot issues, fulfill requests, support end users, and contribute to a responsive and customer‑focused technology services environment. With integrity and resilience, you will: Provide Level 1 & 2 end‑user support across Windows and Mac environments Set up and support devices using MS Intune and Autopilot Troubleshoot hardware, software and application issues via phone, email, and chat Maintain incident queues and knowledge base documentation Use remote desktop tools (e.g., TeamViewer) to resolve technical issues About you... At Device Technologies, we succeed through our commitment to five key values: Delivering Innovation – We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success. Seeking Collaboration – By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals. Taking Ownership – We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility. Practising Good Business – We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship. Championing the Customer – By placing customers at the heart of decision‑making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes. Our ideal candidate for this role aligns with these values. What you'll bring... You are a proactive and customer‑focused IT professional who thrives in a fast‑paced support environment. You bring strong technical skills, excellent communication, and a commitment to service excellence. You will also need: Tertiary qualification or diploma in IT, or equivalent experience Strong technical skills in Microsoft Azure, Windows Server, Active Directory and Azure AD Experience with ticketing systems and knowledge base management Proficiency in person & remote support and hardware troubleshooting Solid understanding of ITIL principles and service desk best practices Ability to translate technical language into user‑friendly support Key Skills & Qualities: Strong communication and interpersonal skills Excellent problem‑solving abilities High attention to detail and ability to work independently or in a team A proactive, customer‑focused approach with a mindset for process improvement Able to collaborate with your colleagues with best outcomes focus Interested? To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal. Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different. Please note: Device Technologies will undertake pre‑employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre‑employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre‑employment checks if successful. It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer. Seniority level Not Applicable Employment type Full‑time Job function Information Technology, Customer Service Industries IT Services and IT Consulting, IT System Operations and Maintenance, IT System Installation and Disposal #J-18808-Ljbffr