Policy and Process Development Lead – Service Delivery

Policy and Process Development Lead – Service Delivery We’re looking for a Policy & Process Development Lead to help shape the way our service delivery teams work. Reporting to the Service Quality and Compliance Manager, you’ll be the go‑to expert for designing, building, and rolling out policies, procedures, and resources that are practical, usable, and future‑ready. This position is full‑time, fixed term for a duration of 2 years based at Rise’s head office in Middle Swan (Helen’s Place) with work‑from‑home flexibility. What you’ll do Lead policy and process improvement: Analyse how things are currently done, spot the gaps (and the duplicates), and recommend smarter ways of working Advise managers and subject matter experts on policy and procedure requirements Create clear, consistent documentation in formats people actually want to use Keep our work aligned with legislation, standards, and our controlled document framework Be a champion for change: Define what’s changing and why it matters in plain language Work closely with teams to build understanding and buy‑in Keep everyone informed with timely, transparent messaging Support staff with the tools and training they need Gather feedback and adjust the approach where needed Help embed new practices so they become the everyday standard What you’ll bring A track record of developing high‑quality policies, procedures, and resources Strong research skills and a sharp analytical mind Experience translating complex information into fit‑for‑purpose documents Confidence learning new and complex topics quickly Change management experience that leads to lasting results The ability to influence, collaborate, and keep multiple priorities moving at once Excellent communication skills and attention to detail Advanced Microsoft Office and SharePoint capability Insight into the not‑for‑profit human services sector (not essential but warrants bonus points) Formalities (The serious stuff) Appointments to this position will be subject to a national police clearance. Costs for new checks will be covered and/or reimbursed by Rise. A cover letter is requested within your application for this position. Within your letter, please address the following criteria: A specific example of leading policy or process redevelopment How you have successfully embedded change across teams ⭐️Why you should be part of Rise⭐️ For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health chal‑lenges, people with disability, and older people. When you join Rise, you’ll be welcomed into a culture that celebrates achievements and provides plentiful support. You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program. We’re proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community. Have more questions? Contact Andrea Kelly (Manager – Service Quality and Compliance) on *** who will be happy to assist you during business hours. Alternatively, you can email ***********@risenetwork.com.au APPLICATIONS CLOSE WEDNESDAY 24 DECEMBER 2025 Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment. Note to recruitment agencies - we’re managing this recruitment process ourselves, so we kindly ask that agencies do not contact us or submit candidates. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr