Emergency Department Clerk

About the Role We have permanent part time positions available within the Emergency Department (up to 87.2 hours per fortnight) at The Royal Children’s Hospital. You will be responsible for providing front line customer service for patients and families presenting to the Emergency Department and clerical support to the clinical team. This includes telephone enquiries, appointment scheduling, patient registration and liaising with various medical professionals and other stakeholders. What you'll achieve Develop and maintain strong working relationships with key internal and external stakeholders. Contribute to continuous improvement of processes and procedures within the department to assist in effective and efficient operations. Work collaboratively within a multidisciplinary team to ensure efficient and effective service delivery. Your skills and experience Demonstrated ability to work and contribute as part of a team. Willingness to learn various computer applications, including Microsoft Office programs. Proven ability to multitask and prioritise. Professional and positive attitude. About the Emergency Department The Emergency Department at The Royal Children’s Hospital provides urgent medical care to children and adolescents. The department operates 24 hours a day, seven days a week. Approximately 90,000 patients, ranging from newborns to teenagers, are seen each year. The department is staffed by medical, nurse practitioners, nursing, clerical, allied health (e.g., social work, mental health workers) and administrative staff as well as ward services assistants. The clinical area includes four resuscitation rooms, 26 cubicles/rooms, four procedure rooms and is closely associated with the Medical Imaging and Dolphin – Medical Short Stay Unit. What we offer Salary Packaging – Increase your take‑home pay Employee Assistance Program. Culture of continuous improvement. Fabulous employee benefits including salary packaging and onsite parking. Variety of shifts including nights and weekends. Hub of the medical precinct & leading children’s hospital. Other requirements Current National Criminal Record Check, or willingness to obtain it. Valid Working with Children Check. Compliance with RCH’s “Staff Immunisation – Prevention of Vaccine‑Preventable Diseases” procedure. Application process To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately; we encourage you to apply promptly For more information about this position please contact Ginnine Heaney, Clerical Administration Manager, Phone: , Email: *****@rch.org.au . Why work at the RCH? The RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world‑class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award‑winning health and wellbeing program. The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability. Applicants must be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless a medical exception has been accepted. Applicants will be required to provide their Australian Government Immunisation History Statement. Vaccination information is collected, recorded and held by the RCH per policy. Employment is conditional on successful completion of background checks including reference checks. Are you ready to join our team? Apply online by clicking the “Apply” button. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr