Level 3 System Engineer

Area9 IT Solutions is a well known, innovative and dynamic IT solutions and service-delivery company with a diverse client base across a number of industry sectors. Area9 provides IT support services to over 500 clients and has two Datacentres that provide a range of Cloud Services to clients using technologies from industry leading vendors such as Cisco, Fortinet, Palo Alto Networks, HP, Pure Storage and more. We have positions available for experienced Level 3 Systems Engineers in our Brisbane and Darwin offices. This role will respond to Level 3 incidents and collaborate on projects. Please note this role is based on-site in Brisbane, QLD and cannot be performed remotely. Duties and Experience required Minimum 4-5 years experience in server, desktop and network hardware. Providing technical leadership/support to staff in the delivery of projects. Providing (or contributing to the provision of) technical architecture of large-scale systems. Providing consulting services to clients in the context of the supported architectures and third party solutions. Ensuring designs meet both function and non-functional requirements. Proposing and/or conducting research into new tools and technologies. Physically attending client sites and installing hardware. Monitoring and interpreting daily logs and creating incident tasks where action is required. Contributing to the developing and customising software solutions used in the network and system monitoring process. Responding and working to resolve assigned incidents and problems to meet SLA requirements. Ensuring equipment configuration, error logs and code levels are within set specifications. Escalating tasks, incidents and problems in accordance with procedures. Providing assistance to peers to address the more complex problems. Liaising with software and hardware vendors in the troubleshooting and resolution of issues affecting the IT infrastructure being supported as required. Developing and maintaining system documentation for the supported architectures. Adhering to operational procedures, and developing or contributing to the development of new or amended procedures. Developing or contributing to the development of effective Service Delivery procedures and processes. Maintaining and appropriately accounting for working hours against tasks. Communicating with clients. Qualifications Certificate 3 and/or 4 in Information Technology A Degree or Diploma in IT ITIL Foundation Certification or similar industry qualification A Current Microsoft Certification Fortinet NSE4 or higher Personal Attributes Self-motivated. Positive, client-focused attitude. Ability to learn quickly and adapt knowledge to new environments. A passion for technology and a desire to grow your career in IT. Ability to work as part of a team. Strong communication skills, verbal and written. Working with Area9 Area9 has a passion for professional development and you'll have opportunity to attain relevant industry certifications/accreditations with training costs provided by Area9. With Area9 you will be part of a friendly and collaborative team, opportunity to join our Social Club and receive staff discount on purchases from our online store. Salary and Perks Applicable Superannuation. Opportunity to achieve training bonuses and incentives. Paid Professional Development. Social Club. Staff service awards. How to Apply Your application must be accompanied by a cover letter addressing the role requirements. Only Australian residents or those who hold the relevant Visa with authority to work in Australia are eligible to apply. A current Australian Drivers Licence and own vehicle is required for this role. Must be able to participate in after-hours and on-call work. You must be willing to undergo a National Police Check. You must hold or be able to obtain a valid Working with children’s clearance (Blue Card). Applicants must reside in or be relocating to Brisbane, QLD. This role cannot be performed remotely. Only shortlisted candidates will be contacted. Please upload your Cover Letter and Resume. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr