HSP Housing Officer

Based in Liverpool Full Time Contract to June 2026 SCADAS Award Level 4 Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. About You As the HSP Housing Officer you will provide necessary case support to HSP clients within the Housing division to deliver services related to core aspects of settlement of On-Arrival Accommodation, Initial Accommodation Support, Long Term Accommodation, Emergency accommodation and Basic household goods package. Key Responsibilities Conduct OAA check in and complete all required tenancy documents like OAA Occupancy Agreement, Centrepay forms, Ingoing condition report, Additional Terms & Conditions, tenants’ rights & responsibilities, property / tenancy orientation, information on sourcing rental properties including affordability and suitability Ensure clients receiving IAS service and explain how it works, entitlement, rent start date, Centrelink rental assistance scheme and utility charges Enable clients to explore the private rental market and search / secure suitable / affordable LTA Support clients in submitting the necessary paperwork to apply for residential properties as well as Housing NSW Rentstart and utilities connection Arrange OAA vacate process including exit condition reports and relocate clients from OAA to LTA when required Explain to clients how to report LTA repair / maintenance request to the real-estate agent. Make sure clients understand how to pay rent on time and through appropriate payment methods Explain to clients BHG eligibility, required documents to apply for BHG including minimum lease agreement period and affordability Explain The process of requesting BHG, conducting property assessment, delivery process and warranty Essential Criteria Diploma of Community Services and / or equivalent relevant qualification or experience. At least 6 months of relevant housing experience Good time management practices and ability to prioritise Ability to work autonomously and as part of a dynamic team Negotiating strategy, techniques and skills Working with culturally & linguistically diverse communities Working level of written and spoken English skills Computer literacy with Microsoft office applications About Us Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thorough leadership within our sector nationally and globally. About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight; Access to in-house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Working alongside professional and dedicated team members all wanting to make a difference in our community About our Recruitment Process SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Our Commitment to Diversity SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close Thursday, 4th December 2025 If you would like more information on the recruitment process, please contact the talent acquisition team at A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience. #J-18808-Ljbffr