eCommerce Lead

eCommerce Lead – China Quad Lock is on the lookout for an eCommerce Lead– China who will drive growth and brand presence in the China market by managing eCommerce operations and agency partners. What You’ll Do Lead the day‑to‑day coordination between Melbourne‑based HQ and China‑based stakeholders, ensuring brand, product positioning and customer experience are consistently executed across key marketplaces. Manage the China eCommerce agency, setting clear direction, performance expectations and alignment with Quad Lock’s brand and commercial goals. Oversee daily operations on JD and Tmall – store management, product listings, merchandising, content accuracy, promotions and platform compliance. Monitor reviews, feedback and service levels, resolving issues in partnership with the agency and China‑based contacts. Plan, execute and optimise marketplace campaigns, including major events such as 618, Double 11 and platform‑led promotions. Manage KOL and KOC programs, ensuring influencer content and recommendations align with Quad Lock’s brand positioning and growth objectives. Coordinate livestreaming initiatives – scheduling, product selection, talking points and performance analysis to maximise reach and conversion. Oversee product assortment, pricing and inventory planning to maintain strong availability and achieve commercial targets. Track performance dashboards and marketplace metrics, providing insights and data‑driven recommendations. Partner with product, marketing and ops teams to align messaging, launches, promotions and supply‑chain readiness for China market. Maintain strong cross‑cultural communication to ensure smooth collaboration between Melbourne HQ and China partners. Ensure brand integrity and consistency across all China marketplace touchpoints, including store design, content, influencer activities and marketing assets. What You’ll Bring Experience in China eCommerce operations, ideally across JD and Tmall. Fluency in Mandarin and English (mandatory). Proven ability to manage eCommerce agencies and external partners. Strong understanding of China’s digital ecosystem, key sales events and marketplace mechanics. Experience with KOL/KOC programs and livestreaming campaigns. Strong customer experience focus and ability to monitor and improve service levels. Analytical mindset with the ability to interpret marketplace data and performance metrics. Excellent cross‑cultural communication skills and ability to work with China‑based partners. Highly organised, proactive and comfortable in a fast‑paced environment. Tertiary qualification in Commerce, Finance, Economics, Business Analytics or a related discipline. Benefits & Perks Flexible ways of working to fit your lifestyle. Health & Wellbeing allowance to invest in your wellbeing. Technology allowance to stay connected. Weekly lunch on us to enhance team connections. Dedicated learning & development allowance for continuous growth. Volunteer Leave to support causes you’re passionate about. 16 weeks of parental leave. Employee Assistance Program for team members and their families. Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant). Apply To apply, select the ‘Apply Now’ button below and tell us a bit about yourself, your experience and what interests you in the role. Quad Lock is an equal‑opportunity employer committed to supporting a diverse and inclusive work environment. If you would like to grow your career with us, we would love to hear from you Even if you don’t meet every single requirement, we encourage you to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr