Principal Advanced Support Engineer

Principal Advanced Support Engineer - Database Support - NV Clearance Oracle North Ryde, New South Wales, Australia Job Description The primary focus of the Principal Advanced Support Engineer is to be a customer‑facing technical advocate with the customer’s IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction. The person is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. Candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis. Responsibilities Provide incident resolution, problem identification and resolution activities Provide guidance on proactive problem avoidance activities Provide best practice design, installation, and configuration advice for Database Platform deployment and management Knowledge transfer on effective engagement with Oracle Support processes and procedures. Mentor and provide knowledge transfer to customer staff Software lifecycle guidance (patch, upgrade, and migration planning and execution) Skills and Competencies Database products covering Backup and recovery Performance tuning Security RAC Disaster recovery Golden Gate Architecture skills with High Availability Maximum Availability Engineered Systems (advantageous) Understanding of ITIL processes Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions; Assist with the management and resolution of technical issues arising from solution implementations; Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills; Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action; Ability to prioritise workload to meet deadlines; AGSVA security clearance to NV level is a must. Qualifications Career Level - IC4 About Oracle As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr