Principal Advanced Support Engineer

Vor 7 Tagen

Council of the City of Sydney, Österreich Cerner Vollzeit

Job Description The primary focus of the Principal Advanced Support Engineer is to be a customer‑facing technical advocate working with the customer’s IT staff. The role involves providing proactive support for Oracle products, ensuring customers achieve their ROI and maintaining the highest level of satisfaction. The engineer must be highly skilled at troubleshooting complex and often previously unknown critical customer issues, building strong relationships with technical resources and management, and exercising a high level of autonomy while reporting status and technical matters to management on a regular basis. Responsibilities Provide incident resolution, problem identification and resolution activities. Offer guidance on proactive problem prevention. Advise on best‑practice design, installation, and configuration of database platforms. Conduct knowledge transfer regarding engagement with Oracle Support processes and procedures. Mentor and provide knowledge transfer to customer staff. Provide software lifecycle guidance (patching, upgrades, migration planning and execution). Skills and Competencies Database products: backup & recovery, performance tuning, security, RAC, disaster recovery, Golden Gate. Architecture skills in high availability, maximum availability, engineered systems. Understanding of ITIL processes. Technical assistance to Oracle’s Project Managers in developing implementation and deployment strategies. Assistance with management and resolution of technical issues from solution implementations. Strong verbal and written communication, high energy, business acumen, and process orientation. Ability to prioritize workload to meet deadlines. AGSVA security clearance to NV level is required. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We partner with industry leaders across nearly every sector and thrive after 40+ years of change by operating with integrity. We foster an inclusive workforce that empowers everyone to contribute and provide flexible benefits, work‑life balance, and volunteer opportunities. We are committed to including people with disabilities at all stages of the employment process and encourage accessibility assistance. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr

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